⁃ an information system is a set of interrelated components that will collect,
process, store and distribute information and also support decision making and control
⁃ computer hardware: the physical equipment used for input processing, and output
activities in an information system
⁃ computer software: consists of detailed, preprogrammed instructions that control
and coordinate the computer hardware components in an information system
⁃ networking and telecommunication technology: consisting of both physical
devices and software, links the various pieces of hardware and transfers data from one
physical location to another
⁃ network: links two or more computers to share data or resources, such as a
printer
⁃ intranet: internal corporate networks based on internet technology
⁃ extranet: private intranets extended to authorised users outside the organisations
⁃ digital firm: a firm where significant business relationships are digitally enabled
and mediated. core business processes are accomplished through digital networks. key
corporate assets are managed digitally (KPC= human assets such as employees,
financial assets,...)
⁃ business model: how a company produced, delivers, and sells its products and
services
⁃ business processes: set of logically related tasks and behaviours that
organisations develop over time to produce specific business results and the unique
manner in which these activities are organised and coordinated such as developing a
new product, creating a marketing plan
⁃ key corporate assets: intellectual property, core competencies, and financial
human assets
⁃ business intelligence: contemporary terms for data and software tools for
organising and analysing and...
⁃ collaborations: working together with others to achieve shared and explicit goals
, ⁃ social business: the use of social networking platforms (internal and external) to
engage employees, customers, and suppliers
⁃ organisations: technical definition: formal social structure that processes
recourses from environment to produce outputs. a formal legal entity with internal rules
and procedures, as well as a social structure. behavioural definition: a collection of
rights, privileges, obligations, and responsibilities that is delicately balanced over a
period of time through conflict and conflict resolution. focus is more on relationship,
values and people.
⁃ organisations: a collection of business processes which also consists of
collections routines or standard operating procedures. these are precise rules,
procedures, and practices developed to cope with virtually all expected situations.
⁃ business process: collection of routines
⁃ business firm: collection of business processes
⁃ change management: involving your stakeholder early on in the process of
implementing a new IS; involving end-users in the beginning of this process and
allowing them to give feedback
⁃ value web: a highly synchronised industry value chain. collection of independent
firms using highly synchronised IT to coordinate value chains to produce product or
service collectively. more customer driven, less linear operation than traditional value
chain. synchronises business processes of value partners.
⁃ virtual company: uses networks to work together with other companies. creates
and distributed products without being limited by traditional organisational boundaries or
physical locations; they do not own factories or machinery, but they manage multiple
organisations that do own factories or machinery
⁃ benchmarking: involves comparing the efficiency and effectiveness of your
business processes against strict standards and then measuring performance against
those standards.
⁃ industry best practices: the most successful solutions for consistently and
effectively achieving a business objective.
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