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ICT Service management (2021) - Chapter 0 - 18 extensive notes
Extensive notes of chapter 0, 2, 3, 14, 15, 16, 17, and 18 combined in two documents [D0I69A]. NOTE: These documents are not a summary. It contains the information of the slides supplemented with extensive lecture notes—a lot of what prof. Doom has said during the lecture is written down. Notes m...
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