Itil 4 practice - Study guides, Class notes & Summaries

c) Shareholders - correct answer Which type of stakeholder would most likely derive value through financial benefits, dividends, and a sense of assurance and stability? a) Shareholders b) Service provider employees c) Charitable organizations d) Partners and suppliers a) Service offering - correct answer What is a description of one or more services, designed to address the needs of a target consumer group? a) Service offering b) Product c) Service action d) Service Service per...

ITIL 4 Practice Test 3 Questions & Answers 2024/2025 What is the definition of a customer? - ANSWERSA person who defines the requirements for a service and takes responsibility for the outcomes of service consumption A sponsor is a person who authorizes _____________ for service consumption. - ANSWERSBudget What is the definition of a problem? - ANSWERSA cause, or potential cause, of one or more incidents What is defined as the addition, modification, or removal of anything that co...

ITIL 4 Practice Test ...

What is the definition of service management? - correct answer A set of specialized organizational capabilities for enabling value to customers A user is a person who uses _____________. - correct answer Services What is the definition of a change? - correct answer The addition, modification, or removal of anything that could have a direct or indirect effect on services What is defined as a cause, or potential cause, of one or more incidents? - correct answer Problem What is the purp...

ITIL 4 Foundation ITILFND_V4 Practice Exam Questions & Answers 2024/2025

ITIL 4 Foundation ITILFND_V4 Practice Questions

ITIL 4 PRACTICE EXAM 5 QUESTIONS WITH CORRECT ANSWERS

ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only ...

ITIL 4 Practice Purpose Statements

WGU D336 ITIL 4 Practice Test 6 Complete Questions And Answers 2023 WGU D336 ITIL 4 Practice Test 6 Complete Questions And Answers 2023 WGU D336 ITIL 4 Practice Test 6 Complete Questions And Answers 2023