Chaa exam - Study guides, Class notes & Summaries

CHAA Exam Questions With 100% Correct Answers 2023

CHAA - Certified Healthcare Access Associate NAHAM - The National Association of Healthcare Access Management AIDET - Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback - Is the formal and informal process of obtaining and responding to patient compliments and concerns. Ex. Reviewing letters fr...

Under Title III of the Americans with Disabilities Act, hospitals are required to: - ANS - Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? - ANS - What data measures are needed to care for a patient What is not a purpose of any quality improvement program? - ANS - Blame someone for the mistake Which of the following is not a patient satisfaction survey: - ANS - CMS Survey Communication is: - ANS - Exchanging in...

CHAA Exam Questions And Answers With Verified Solutions 2023 Medicare Two-midnight rule What is the CMS rule that states that an inpatient stay must cross two midnights to be paid for under Medicare part A? OIG Which program is responsible for protecting the integrity of the Hospital and Human Services (HHS) program by detecting and preventing fraud? 7 An effective compliance level has a minimum of how many levels? Creating standards of privacy Part of an effective compliance program Not...

CHAA Exam Latest Version Graded A+ CHAA Certified Healthcare Access Associate NAHAM The National Association of Healthcare Access Management AIDET Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback Is the formal and informal process of obtaining and responding to patient compliments an...

CHAA Exam Questions With Verified Correct Answers A+ Graded CHAA Certified Healthcare Access Associate NAHAM The National Association of Healthcare Access Management AIDET Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback Is the formal and informal process of obtain...

CHAA Exam Latest Update Graded A+ Scatter Diagram A graphic display of data plotted along two dimensions used to screen for a relationship between two variables Run Chart a visual display of data that enables monitoring of a process to determine whether there is a systemic change in process over time Pareto Chart A graphic representation of the frequency with which certain events occur may be used to set priorities or oppotunities for improvement Measure A number assigned to an ob...

CHAA Exam With 100% Verified Solutions 2024|2025