Bundle for CHAA Exams compilation | everything you need 100%

CHAA - Certified Healthcare Access Associate NAHAM - The National Association of Healthcare Access Management AIDET - Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - occurs when the provider requests information from the patient. Ex. Customer surveys, Customer...

Scatter Diagram - A graphic display of data plotted along two dimensions used to screen for a relationship between two variables Run Chart - a visual display of data that enables monitoring of a process to determine whether there is a systemic change in process over time Pareto Chart - A graphic...

Under Title III of the Americans with Disabilities Act, hospitals are required to: - Provide resources to eliminate barriers in communication. What is NOT important when initiating a patient satisfaction survey? - What data measures are needed to care for a patient What is not a purpose of any q...

Admitting physician - the physician who writes the order for the patient to be admitted to the hospital. This physician must have admitting privileges at the facility providing the healthcare services Advanced Beneficiary Notice (ABN) - a notice that a care provider should give a Medicare benefici...

Attitude and behavior - Customer service impressions are formed by the staff's what? Customers - Patients, family members, visitors, physicians, other staff members, vendors, and insurance companies are all considered to be? Compassion - Demonstrating ________ is equally important as assuring a ...