Aptd certification - Study guides, Class notes & Summaries

APTD Certification Exam Questions & Answers 2024/25 Emotional Intelligence (EI) - ANSWERSis the ability to accurately identify and understand one's own emotional reactions and those of others. EQ (Emotional Quotient) - ANSWERSSimilar to an IQ it is a value assigned to someones understanding of emotions. EI vs EQ - ANSWERSEmotional Quotient shows you understand principles, however Emotional Intelligence means your applying the knowledge. 3 Models of Emotional Intelligence (EI) - AN...

APTD Certification Question and answers rated A+ 2024/2025 Emotional Intelligence (EI) - correct answer is the ability to accurately identify and understand one's own emotional reactions and those of others. EQ (Emotional Quotient) - correct answer Similar to an IQ it is a value assigned to someones understanding of emotions. EI vs EQ - correct answer Emotional Quotient shows you understand principles, however Emotional Intelligence means your applying the knowledge. 3 Models o...

APTD Certification Question and answers rated A+ 2024/2025 APTD Certification 6 Keys to Effective Communication - correct answer Clear Correct Complete Concise Coherent Courteous 4 Things to a Compelling Message - correct answer Tell the benefit of a message Make the message unique Make the message complete Leave a call to action/what to do next

APTD Certification Exam Questions & Answers 2024/25 6 Keys to Effective Communication - ANSWERSClear Correct Complete Concise Coherent Courteous 4 Things to a Compelling Message - ANSWERSTell the benefit of a message Make the message unique Make the message complete Leave a call to action/what to do next 2 Types of Feedback - ANSWERSImmediate Feedback Delayed Feedback 7 Barriers to Communication - ANSWERSPhysical Perceptual Emotional Interpersonal Inability to Listen ...

APTD Certification Exam Questions and answers, rated A+ Communication Structure - Middle Provides supporting details and expectations of the reader (Scope of work, workflow, and review & feedback) What is the Mixed Model for Emotional Intelligence? Built on 5 Competencies. Mixes emotional intelligence qualities with other personality traits. 1. Self-Awareness 2. Self-Regulation 3. Motivation 4. Empathy 5. Social Skills Brainpower Read More Previous Play Next Rewind 10 seconds ...

Knowledge Management (KM) systematic approach to achieve org goals by creating, capturing, curating, sharing, and managing org's knowledge 3 components of KM Data (facts of world), Information (contextualized), Knowledge (action) Tacit knowledge aka "Know-how"; primarily experience based and intuitive most valuable source of knowledge - based solely on successful exp and performance, is not broadly disseminated, and usually not shared/understood by many explicit knowledge typic...

Business Drivers The internal and external forces that direct an organization's strategy, goals, business needs and performance needs. (pg 5) Gagne (1997) Theorist that contended that Learning theories try to provide conceptual structures involved in the process of taking in information and getting it transformed so that it is stored in long-term memory and later recalled as an observable human performance. (pg 9). Behaviorist Learning Theory Behavorists are concerned with discovering the...

6 Cs of communication clear, correct, complete, concise, coherent, courteous 4 elements of a compelling message 1. benefit to listeners- why they should invest time 2. be unique, inspiring, or exciting- "what's different about this message?" 3. be complete with data, examples, or a story 4. Include call to action 4 styles of communication: Analytical (Conscientiousness) tend toward perfectionism and deal in logic and details. They tend to keep feelings to themselves. When influencing...