Wgu c846 itil exam - Study guides, Class notes & Summaries

ITIL 4 WGU C846 - the 4 dimensions (worth 2 points) and The Service Value System (worth 5 points) Exam Guide 2024. VOIP - correct answer Value Streams & Processes Organizations & People Information & Technology Partners & Suppliers PESTLE - correct answer External factors, that cannot be influenced but need to be considered * Political * Economical * Social * Technological * Legal * Environmental Value Streams and Processes - correct answer * Activities the organization ...

Strategy life cycle This is considered the core of the life cycle management process Core Service A service that produces the basic outcome of the customers desire Customer Someone who buys good or services Enabling service A service needed to deliver a core service Enhancing service A service that is added to the core to make it more attractive IT Service A service carried out by an IT provider. Consist of a combination of IT technology, people, and processes Outcome The result of carryi...

WGU C846 Business Of IT – Applications Questions And Answers 2023 Service A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility A functionality offered by a product or service to meet a particular need. Warranty An assurance that a product or service meets agreed-upon requirements. Customer The person who defines service requirements and takes responsibility for the outcome of serv...

WGU C846 ITIL Practice Exam11. What is the definition of a service? - correct answer A means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks Explanation: A service is a means of enabling value-co creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. 1. Identify the missing word(s) in the following sentence. Utility is...

WGU - Business of IT - ITIL - C846 - Chapter 2 Final Exam Question Guide 2024. Asset - correct answer A resource or capability Customer Asset - correct answer a category of asset used by the customer to achieve outcomes Service Asset - correct answer Any resource or capability used by a service provider to deliver services to a customer (Example: an IT department uses network infrastructure to provide customer assets connectivity) Resource - correct answer inputs for the production of ...

WGU C846 Critical and Objective Assessment Exam Questions and verified and correct Marking Scheme, Newest Guaranteed 2024/2025 What is the term for a version of a service or other CI—or a collection of CIs—that's made available for use? A) Release B) Service request C) Deployment D) Utility - correct answer Release The four dimensions are constrained or influenced by external factors. These external considerations include which of the following factors? Each correct answer repre...

WGU C846 Final Exam Questions and Answers Study Guide A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. Correct Answer Information Technology Infrastructure Library (ITIL) A set of specialized organizational capabilities for providing VALUE to customers in the form of SERVICES. Correct Answer Service Management The perceived benefits, usefulness, and importance of something....

WGU C846 - Practice Exams Question and answers rated A+ 2023/2024Dion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The company developed their curriculum and then invited 50 students to participate in live training to determine if the training was effective. During the training, some students didn't understand the concept of the service value chain, so the instructor rewrote that portion of the curriculum. Which guiding principle is being demonstrate...

WGU C846 - Review Practice Exams 2024. Dion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The company developed their curriculum and then invited 50 students to participate in live training to determine if the training was effective. During the training, some students didn't understand the concept of the service value chain, so the instructor rewrote that portion of the curriculum. Which guiding principle is being demonstrated by this approach to cu...

WGU C846 ITIL Exam