Service desk - Study guides, Class notes & Summaries

TIL Interview Questions Q) ITIL Vs COBIT Compate ITIL OBIT Details COBIT ITIL Purpose Integration of IT ITSM(Information Technology Service Management) Latest Version COBIT 5 April 2012 ITIL V3 - 2011 Operations To derive guidelines for organizational operations To implement guidelines of an organizations Application Process descriptions Process implementations Additional features control objectives, management guidelines, maturity models Service strategies, design, transitions, ...

ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025 Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - ANSWERSA. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with inci...

Which practice is responsible for moving components to live environments? A. Change enablement B. Release management C. IT asset management D. Deployment management - correct answer D Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change enablement D. Service level management - correct answer A Which practice identifies metrics that reflect the customer's experience of a service? A. Continual ...

Champions Real Estate Finance Exam Review (Latest 2024/ 2025 Update) 100% Correct Questions and Verified Answers| Grade A Q: Monetary inflation When there is an excess of money supply in the market. Q: Demand Pull Inflation Answer: created when there is more money in the market & less goods for sale. Q: cost-plus inflation Answer: when the cost of production & offering services increase thereby causing manufacturers and trades people/vendors to raise their prices ac...

Security guard questions and answers already passed Is the PSISA a Provincial or Federal Act? provincial The PSISA is comprised of 10 parts false (8) According to the PSISA, a Security Guard is someone who: performs work, for remuneration, that consists primarily of guarding or patrolling for the purpose of protecting persons or property What are 2 examples of a Fixed Post? gatehouse/concierge desk Name 2 disadvantages of a Foot Patrol Supervision of Patroller is difficult/ Capacity for purs...

Aerospace Medical Service Mission (ASM Test) Questions and Answers Graded A+ 4NO31 designates what skill level? Apprentice level 4NO51 designates what skill level? Journeyman level Aeromedical Evacuation (SEI 494) 1. performs pre-flight and inflight patient care and documentation 2. provides emergency care for patients in the event of a medical and/or aircraft emergency 3. functions as an aeromedical evacuation crew member 4. enplanes and deplanes patients 5. operates specializ...

Hospitality correct answers Fastest growing industry worldwide fast paced, exciting, every day is different Product is INTANGIBLE (cant hold it) Service Experience correct answers When a guest meets and interacts with an employee "moment of truth" cannot be taken back or done over again Service industry correct answers include hospitality enterprises Example: employee/guest interactions- like a hotel front desk or in a restaurant different from manufacturing indus...

The PRIMARY advantage of a continuous audit approach is that it: Select an answer: A. does not require an IS auditor to collect evidence on system reliability while processing is taking place. B. requires the IS auditor to review and follow up immediately on all information collected. C. can improve system security when used in time-sharing environments that process a large number of transactions. D. does not depend on the complexity of an organization's computer systems. :~~ 1.1....

CRCR Study Guide 2023 with complete solution Patient Centric Revenue Cycle This includes all the major processing steps required to process a pt account from the request for service through closing the account with a zero balance and purging it from the system pre-service this is the period in which scheduling and pre-access takes place, including different steps that will be completed pre-service what is it when the requested service is screened for medical necessity, health plan covera...

CHAPTER Version A I. True or _________ 1. _________ 2. _________ 3. _________ 4. _________ 5. known as suppliers. II. Write down the letter of the answer that best answers the question or completes the statement. _________ 6. The term VFR travel refers to: A. Visiting Friends and Relatives B. Very Frequent Reservations C. Very Favorable Restrictions D. Trick question: VFR refers to nothing _________ 7. Which of the following is not a sector of the travel industry? A. Corporate t...