Lenovo warranty - Study guides, Class notes & Summaries

LENOVO WARRANTY SERVICE AUTHORIZATION EXAM 2023 WITH UPDATED, CORRECT ANSWERS 2024 1. Which of the following shows the list of components that must be removed before servicing the LCD panel?: Hardware Maintenance Manual (HMM) 2. What is electrostatic discharge?: The sudden flow of static charge from an object with a higher charge to an object with a lower charge. 3. One key aspect of exceptional customer service is ______________.: Involving the customer in the solution process

Lenovo Warranty Service Authorization Exam (RWST016) Questions and Answers 2024/2025

Lenovo Warranty Service Authorization Exam 2023 Questions and Answers with complete solution (RWST016) Hardware MHardware Maintenance Manual (HMM) Which of the following shows the list of components that must be removed before servicing the LCD panel? The sudden flow of static charge from an object with a higher charge to an object with a lower charge. What is electrostatic discharge? Involving the customer in the solution process One key aspect of exceptional customer service is...

LENOVO WARRANTY SERVICE AUTHORIZATION EXAM 2023 WITH UPDATED CORRECT ANSWERS 2024

Lenovo Warranty Service Authorization Exam 2023 Questions and Answers with complete solution (RWST016) Hardware MHardware Maintenance Manual (HMM) Which of the following shows the list of components that must be removed before servicing the LCD panel? The sudden flow of static charge from an object with a higher charge to an object with a lower charge. What is electrostatic discharge? Involving the customer in the solution process One key aspect of exceptional customer service is...

Lenovo Warranty Service Authorization Exam (RWST016) Questions and Answers with complete solutions

What does HMM stand for? - ans-Hardware Maintenance Manual Lenovo does not offer in-home or onsite service. - ans-FALSE What question needs to be asked after determining the component with a problem? - ans-When does the issue occur? What are some determining questions to ask when an issue occurs? (Select all that apply) - ans-Does the problem happen when at work or at home? and Does the issue happen when connecting to a Wireless Access Point? Sealed battery warranty servi...

FRU(field replaceable unit - ans-Should be replaced by an authorized technician. Before replacing a FRU technicians should review the process of that FRU in the HMM and make sure they have the correct FRU parts Storage option services should be performed with great care as selecting an incorrect drive may overwrite important data programs FRUs should not be replaced due to single failures that cannot be reproduced, only replace a FRU if the problem recurs. CRUs( Customer replaceab...

What does HMM stand for? - ans-Hardware Maintenance Manual Lenovo does not offer in-home or onsite service. - ans-FALSE What question needs to be asked after determining the component with a problem? - ans-When does the issue occur? What are some determining questions to ask when an issue occurs? (Select all that apply) - ans-Does the problem happen when at work or at home? and Does the issue happen when connecting to a Wireless Access Point? Sealed battery warranty servi...