LENOVO WARRANTY SERVICE AUTHORIZATION EXAM 2023 WITH UPDATED, CORRECT ANSWERS 2024
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LENOVO WARRANTY SERVICE AUTHORIZATION
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LENOVO WARRANTY SERVICE AUTHORIZATION
LENOVO WARRANTY SERVICE AUTHORIZATION EXAM 2023 WITH UPDATED, CORRECT ANSWERS 2024
1. Which of the following shows the list of components that must be removed before servicing the
LCD panel?: Hardware Maintenance Manual (HMM)
2. What is electrostatic discharge?: The sudden flow of static char...
Lenovo Warranty Service Authorization Exam (RWST016) LENOVO WARRANTY SERVICE AUTHORIZATION EXAM 2023 WITH UPDATED, CORRECT ANSWERS 2024 1. Which of the following shows the list of components that must be removed before servicing the LCD panel?: Hardware Maintenance Manual (HMM) 2. What is electrostatic discharge?: The sudden flow of static charge from an object with a higher charge to an object with a lower charge . 3. One key aspect of exceptional customer service is ______________.: Involving the customer in the solution process 4. A technician is about to open a desktop PC to replace a video card. He shuts down the computer, opens it, grounds himself with the ESD wrist strap, and begins to open the case. Which step did the technician forget to do?: Disconnect the power cable 5. What is the Bootable Generator used for?: To create bootable diagnostics in Windows and Linux. 6. How do you enter BIOS Setup?: Continually tap F1 during system boot 7. What are the two major different types of memory modules that will be found across Lenovo systems ?: DIMMs and SO -DIMMs 8. Which Lenovo diagnos tic tool is best for blue screen errors, slow operating systems, and regular hardware scans?: Lenovo Vantage 9. Where is RAM installed?: Memory sockets on Motherboard 10. Which of the following statements are true about replacing the thermal compound on a lapt op?: Spread the thermal compound until the entire surface is covered . 11. What does PCIe stand for?: Peripheral Component Interconnect Express 12. What can you do to ensure that you do not forget how the cables are installed before you service a system?: Take a photograph 13. If you don't have a field kit handy, constantly touching which components in the chassis will give you zero potential for ESD? (select all that apply): Power Supply Case Bare metal on the inside of the chassis 14. Lenovo diagnostic tools are avail able as a ______________ or a downloadable package .: Bootable 15. Lenovo Diagnostics - UEFI Version is preloaded into the BIOS on all Lenovo products except for ____________________.: Ideapad models 16. Exceptional customer service creates exceptional ____________ , leaving customers feeling positive and enthusastic about their interactions with Lenovo.: Customer experience 17. Who provides the shipping container to the customer when a system needs to be shipped to the service depot?: Lenovo 18. Service Technicians are expe cted to monitor which site to take service courses for new products?: Lenovo Learning 19 Which of the following are resources customers should use to resolve Lenovo product issues on their own? (Select all that apply): User Guide Lenovo Service YouTube channel 20. Which method is suggested for the removal of thermal compound?: Isopropyl alcohol wipes or a cotton swab dipped in isopropyl alcohol 21. Which Lenovo sub -brand should a customer search for to find products with four usage modes?: Yoga 22. The Maintenance Diskette is a Think Branded system board utility. What is it used for?: To update the system after a system board has been replaced. 23. Which of the following is an important part of Lenovo's global culture?: diversity 24. You need to replac e the system board in a notebook. Which of the following should be ordered along with the new system board to ensure that the threads of the screws will lock, once installed?: Screw kit 25. Intelligent transformation means changing how customers interact with ___________ and the world around us.: technology 26. Which tool do Idea branded products use for recovery?: OneKey Recovery 27. Of the following systems, which have cables that are MOST at risk of being damaged, if they are installed incorrectly? (Select all that apply): Laptop Tablet 28. In which systems are you most likely to see an M.2 Solid State Drive in place of a 2.5 inch or 3.5 inch storage drive?: Screwdriver 29. Which of the following systems may have an LCD panel that includes multiple parts combined into a single component? (Select all that apply): Touch screen laptop Tablet Touch screen All -in-One 30. Where can customers order digital recovery media?: The Lenovo Recovery page. 31. Which Lenovo sub -brand should a customer search for to find powerful gaming products?: Legion 32. When replacing a memory module you should never touch...: The memory module contacts 33. ThinkPad products can belong to any of the following series: X: ultra -portabl e, T: thin and light, L: mainstream, P or W: workstation, ______________, S: slim/thin.: E: small/medium business -focused 34. In order to disable the internal battery on a system, you must boot the system into which of the following?: BIOS Setup 35. What is the most common type of storage drive?: Hard Disk Drive 36 Idea product warranties are typically for how long?: One year for parts and labor 37. Which Lenovo preload software program is currently used to update drivers, run device diagnostics, request support, and discover apps, among other uses?: Lenovo Vantage 38. Which of the following are ways you can check the MTM? (select all that apply): Under the BIOS On the system label 39. What are recovery media?: Media containing a backup of the original factory con dition or a favored condition of a computer. 40. Fill in the blank: Effective apologies are timely, ___________, non -defensive, and exercise caution.: personal
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