Itil wgu c846 - Study guides, Class notes & Summaries

WGU C846 ITIL REVIEW PRACTICE QUESTIONS 2024.ITIL - correct answer Information Technology Infrastructure Library 5 Phases of ITIL Life cycle - correct answer Service Strategy Service Design Service Transition Service Organization CSI (Continual Service Improvement) 4 FUnctions - correct answer Service Desk, Technical Management, Application Management, IT Operations Management (includes operations control and facilities management) Service Strategy Objective - correct answer To tran...

WGU C846 ITIL 117 QUESTIONS WITH COMPLETE SOLUTION RECENT UPDATE . GUARANTEED A+ BEST DEFINED BEST GRADED.docx

WGU C846 - ITIL 4 Foundation Sample Paper Exam Questions And Solutions 2024. *What is the effect of increased automation on the 'service desk' practice?* A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams - correct answer A. Correct. Greater ab...

WGU C846 ITIL v1 Question and answers correctly solved 2023/2024Strategy life cycle - correct answer This is considered the core of the life cycle management process Core Service - correct answer A service that produces the basic outcome of the customers desire Customer - correct answer Someone who buys good or services Enabling service - correct answer A service needed to deliver a core service Enhancing service - correct answer A service that is added to the core to make it mo...

WGU C846 ITIL 4 Final Exam Question Guide 2024. Service Management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services. Value - correct answer The perceived benefits, usefulness, or importance of something. Customer - correct answer Defines the requirements for services. User - correct answer A person who uses the service. Sponsor - correct answer Authorizes budgets for services. Supplier - correct answer Exte...

WGU C846 Focused on Fundamentals of ITIL Exam Preparation Questions and Assured Success Solutions Newly updates 2024/2025 What is meant by the term request fulfillment in the ITIL framework? - correct answer Request fulfillment is a process for managing the requests from users to the IT department Which process is used to involve Identity and Rights as the two major concepts? - correct answer Access Management What is the continual service improvement (CSI) approach? - correct answer Th...

C846 WGU - BUSINESS OF IT - APPLICATIONS, D336 - BUSINESS OF IT – APPLICATIONS / ITIL V4 FOUNDATIONS STUDY GUIDE BASED ON FINAL EXAM

WGU C846 QuizzesThe SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various functions and processes work together to output products that are valuable to customers. D) departments within the IT service provider work together to create value for consumers. - correct answer the...

C846 Flash Cards from Certify, WGU C846 ITIL, Business of IT C846 2024

WGU C846 ITIL v1Strategy life cycle - correct answer This is considered the core of the life cycle management process Core Service - correct answer A service that produces the basic outcome of the customers desire Customer - correct answer Someone who buys good or services Enabling service - correct answer A service needed to deliver a core service Enhancing service - correct answer A service that is added to the core to make it more attractive IT Service - correct answer A ...