Itil foundation - Study guides, Class notes & Summaries

ITIL 4 Foundation Exam Questions & Answers 2024/2025 ITIL - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - ANSWERSITIL ITIL Service Value System - ANSWERSITIL SVS ITIL SVS - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services - ITIL...

ITIL FOUNDATION TEST QUESTIONS & ANSWERS/ 100% ACCURATE. VERIFIED/ Service Assets include: - Capital, People, Knowledge and Infrastructure Business relationship management supports: - The customer,The business,IT provider "Warranty of a service": - Customers are assured of certain levels of availability, capacity, continuity and security Understanding and influencing the potential load on services: - The demand manager IT Financial Management is concerned with: - Budgeting, charging an...

service - Answer delivers value to customers, without ownership of specific costs and risks SACM - Answer Service Asset and Configuration Management SACM purpose - Answer Purpose is to ensure you have accurate, meaningful and relevant info about your asset Service Asset - Answer Any resource or capability that could contribute to the delivery of a service. Configuration Item - Answer A service asset that needs to be managed in order to deliver an IT service CI - Answer ...

ITIL Foundations v3 Sample Exam 1 Updated 2023 with complete solution

A set of recommendations was developed by UK Government's __________ in the 1980's. - Answer Central Computer and Telecommunications Agency (CCTA) - 1989-96 (ITIL v1) - 2006 (ITIL v2) - 2007 (ITIL v3 aka ITIL 2007 Edition) - 2011 (ITIL v3 aka ITIL 2011 Edition) - 2019 (ITIL v4) - Answer Versions of ITIL - Foundation - Practitioner - Intermediate - Expert - Master - Answer Certification levels within the ITIL v3 scheme - Foundation - Managing Professional - Strategic...

ITIL 4 FOUNDATION PRACTICE EXAM 2024 WITH 100% CORRECT ANSWERS Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management - correct answer A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only ...

ITIL 4 Foundation Practice Exam 2024/2025 With complete solutions latest update

ProcessE is the ultimate preparation source for passing the ITIL Foundation Exam. They have carefully complied realistic ITIL Foundation Exam Questions and Answers, which are updated frequently, and reviewed by industry experts. ProcessE ITIL experts from multiple organizations are talented and qualified individuals who have reviewed each question and answer section in order to help you understand the concept and pass the certification Exam. The best way to prepare for an Exam is not reading a t...

ITIL 4 Foundation Practice Exam with Rationale Questions Correctly Solved To Score A+

ITIL Foundations v3 Sample Exam 1 Questions With Correct Answers What types of changes are NOT usually included within the scope of change management? a) Changes to a minaframe computer b) Changes to business strategy c) Changes to a service level agreement (SLA) d) The retirement of a service - answerAnswer is B. A change request is a formal communication seeking an alteration to one of more configuration items (CI's). Which of the following is NOT a purpose of service operation? a)...