Itil 4 foundations - Study guides, Class notes & Summaries

ITIL 4 Foundation Exam Questions with Complete Answers

ITIL 4 FOUNDATION PRACTICE EXAM WITH RATIONALE/ REVIEW QUESTIONS AND ANSWERS, GRADED A+ A service provider describes a package that includes a laptop with software, licences, and support. What is this package an example of? A. Value B. An outcome C. Warranty D. A service offering - D. Service providers define combinations of goods, access to resources and service actions, to address the needs of different consumer groups. These combinations are called service offerings. Ref 2.3.2 Rat...

ITIL 4 Foundation Practice Exam with Rationale Exam Questions with Correct Answers

ITIL 4 Foundation Exam Questions And 100% Correct Answers...

ITIL 4 FOUNDATIONS EXAM|UPDATED&VERIFIED|100% SOLVED|GUARANTEED SUCCESS

WGU336 ITIL 4 Foundation Practice Exam With Rationale Questions And Answers WGU336 ITIL 4 Foundation Practice Exam With Rationale Questions And Answers

ITIL 4 Foundation Practice Exam Questions with Complete Answers

ITIL 4 Foundation Exam Review Questions & Answers 2024/2025 Which practice identified metrics that reflect the customer's experience of a service? - ANSWERSService Level Management To plan changes and help avoid conflicts - ANSWERSWhat is the PRIMARY use of a change schedule How does categorization of incidents assist the 'incident management' practice? - ANSWERSIt helps direct the incident to the correct support area Which is a potential benefit of using an IT service managemen...

Which term describes the functionality offered by a service? A) Costs B) Utility C) Warranty D) Risk - correct answer B) Utility Identify the missing word in the following sentence. A customer is the role that defines the requirements for a service and takes responsibility for the ? of service consumption. A) Outputs C) Costs B) Outcomes D) Risks - correct answer B) Outcomes Which guiding principle recommends assessing the current state and deciding what can be reused? A)...

ITIL - Answer Describes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - Answer ITIL ITIL Service Value System - Answer ITIL SVS ITIL SVS - Answer Describes how the components and activities of an organization interact to create value through IT-enabled services - ITIL Service Value Chain - ITIL Practices - ITIL Gui...