Business of it c846 2023 - Study guides, Class notes & Summaries

Business of IT - Applications - C846 - Pre-Assessment fully solved 2023Which of these statements represents an objective of service level management? Define the level of service clearly and unambiguously. To which of the stakeholders is the delivery of service metrics most important? The customer Which of the following is the central repository of the IT organization's data, information, and knowledge? Service Knowledge Management System Only one person may be __________...

WGU C846 Business of IT – Applications with verified solutions 2023Service A means of enabling value co-creation by facilitating outcomes desirable to customers—without their having to manage cost and risk. Utility A functionality offered by a product or service to meet a particular need. Warranty An assurance that a product or service meets agreed-upon requirements. Customer The person who defines service requirements and takes responsibility for the outcome of serv...

Business of IT - Applications - C846 correctly answered 2023dependent on Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. The U.K. Government Who developed ITIL? Strategy Which service lifecycle stage is considered to be the core of the lifecycle? Customer Someone who buys goods or services. The customer of an IT service provider is the person or group that defines and agrees...