Bus 209 - Study guides, Class notes & Summaries

Verbal and Nonverbal Communication_ Module Quiz_Unit 2_Lesson 4 Question 1 The tone of voice you use when dealing with customers is especially important on the phone, when nonverbal cues are missing from the conversation.  True Question 2 Customer service agents should strive to smile at all times when dealing with a customer, even when the customer is expressing anger or frustration.  False Question 3 You can better understand the full meaning of a message by paying special atte...

(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024

Time Management and Healthy Work Habits_Unit 6_Lesson 11 Question 1 How can people protect themselves from the stresses associated with being at work all day?  Visualize leaving all cares at work. Question 2 Time management is classified as a hard skill.  False Question 3 At which time should employees schedule important tasks where interruptions need to be at a minimum?  first thing in the morning Question 4 When team members promote positive attitudes, the entire team ten...

This is a comprehensive and detailed note on how to polish your professional presence for a job search.

Time Management and Healthy Work Habits_Unit 6_Lesson 11 Question 1 How can people protect themselves from the stresses associated with being at work all day?  Visualize leaving all cares at work. Question 2 Time management is classified as a hard skill.  False Question 3 At which time should employees schedule important tasks where interruptions need to be at a minimum?  first thing in the morning Question 4 When team members promote positive attitudes, the entire team ten...

Problem Solving in Customer Service_Module Quiz_Unit 3_Lesson 6 Question 1 The transformation of the internet into a social platform has resulted in a power shift from sellers to buyers.  True Question 2 Customer relationships with an emotional dimension.  take more effort to create, and are even harder to break Question 3 A CSW can retain control of a challenging customer service situation by listening, empathizing, and taking charge.  Tru

Customer Service and Electronic Media Module Quiz_Unit 5_Lesson 9 Question 1 Because the phone can rob your voice of some of its natural expressiveness and energy, you should be sure to compensate by increasing the energy and enthusiasm in your voice.  True Question 2 Maria wants to use the communication medium with the highest social presence. Which of the following should she choose?  live chat Question 3 With the increased popularity of the Internet as a way conduct business...

Professionalism in Difficult Situations_ Module Quiz_ Unit 3_Lesson 5 Question 1 Which of the following describes a customer who is excited about a customer service experience?  A customer can't wait to tell his friend about a recent hotel stay and vacation. Question 2 Which is an example of a level of remediation that can be provided to a customer to equal his or her loss?  Offer a discount on products or services. Question 3 Which is an example of a baseline service?  guid...

Final Exam_Customer Service_ BUS 209 Question 1 In an era of online comparison shopping, which of the following may be the ultimate and enduring differentiator?  the customer experience Question 2 _____ interferes with the receiver getting the message from the sender.  Noise Question 3 True or false: Cost-cutting is a way for many companies to grow and remain stable.  True Question 4 To provide effective customer service, it is up to a CSW to understand the customer’s nee...

(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024(WGU D082) BUS 2090 EMOTIONAL & CULTURAL INTELLIGENCE FINAL EXAM REVIEW Q & A 2024