Passive customer feedback - Study guides, Class notes & Summaries

Certified Healthcare Access Associate (CHAA) Study Guide with Answers 1. What act re- quires language barriers to be identified and ac- commodated? 2. What does AIDET stand for? 3. Two ways of ob- taining customer feedback 4. What is active customer feed- back? 5. What is passive feedback? 6. Uses for positive and negative sur- vey results? 7. 3 factors to con- sider when ini- tiating a patient satisfaction sur- vey 8. What is HCAH- PS? 9. Purpose of a quality improve...

Marketing Research, 8e (Burns/Bush) Chapter 3 The Marketing Research Process & Defining the Problem and Research Objectives 1) The marketing research process contains multiple steps. The first step of the process is: A) Establishing the need for marketing research. B) Defining the problem. C) Establishing the research objectives. D) Determining methods of accessing data. Answer: A LO: 3:1: The steps of the marketing research process Diff: Moderate Classification: Application ...

What act requires language barriers to be identified and accommodated? correct answer: American with Disabilities Act (ADA) under Title III What does AIDET stand for? correct answer: Acknowledge, Introduce, Duration, Explanation and Thanks Two ways of obtaining customer feedback correct answer: Active and Passive What is active customer feedback? correct answer: The provider requests information from the patient What is passive feedback? correct answer: The process of responding...

What is Six Sigma? is both a methodology for process improvement and a statistical concept that seeks to define the variation inherent in any process. The overarching premise of Six Sigma is that variation in a process leads to opportunities for error; opportunities for error then lead to risks for product defects. Brainpower Read More 0:01 / 0:15 Decision-making with Six Sigma The six sigma method lets organizations identify problems, validate assumptions, brainstorm sol...

Customer Service Final Exam Study Guide Rated A+ A satisfied customer is a customer who enjoys the services and/or products that the organization provides true When training a CSR, it is important to show the new customer service representative what is expected and how the job functions are to be completed true Role playing with a customer service representative is not a way to analyze how the CSR will interact with customers in the future false It is important for customer service represent...

IFSTA Company officer Exam Questions and Answers 100% Pass Which of the following statements most accurately Reflects the concept of a company officer as a public servant A. Contact with the public only occurs in non-emergency situation B. The public may judge the entire organization by the company officers actions C. Unit personnel should focus solely on emergency response and not worry about public impressions D. Fire and emergency organization should not think of They are job as custo...

CHAA - ANSWER-Certified Healthcare Access Associate NAHAM - ANSWER-The National Association of Healthcare Access Management AIDET - ANSWER-Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - ANSWER-occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback - ANSWER-Is the formal and informal process of obtaining and responding to patient complimen...

CHAA Exam QUESTIONS AND ANSWER CHAA - ANSWER Certified Healthcare Access Associate NAHAM - ANSWER The National Association of Healthcare Access Management AIDET - ANSWER Acknowledge, Introduce, Duration, Explanation and Thanks Active Customer Feedback - ANSWER occurs when the provider requests information from the patient. Ex. Customer surveys, Customer comment cards and Customer callback programs Passive Customer Feedback - ANSWER Is the formal and informal process of obtaining an...

What act requires language barriers to be identified and accommodated? - American with Disabilities Act (ADA) under Title III What does AIDET stand for? - Acknowledge, Introduce, Duration, Explanation and Thanks Two ways of obtaining customer feedback - Active and Passive What is active customer feedback? - The provider requests information from the patient What is passive feedback? - The process of responding to patient complaints and concerns Uses for positive and negative survey results...

Why do most new products fail? (6) - correct answer 1. Little or no market research 2. The customer does not exist (overestimation of market size/demand) 3. There is no value proposition (or poor match between product features and customer desires) 4. The product doesn't work the way it is supposed to (lack of funding/reliability testing) 5. Poor positioning/promotion decisions, alignment 6. Price is too low or too high, depending on customer Why d...