Itil 4 foundation exam 1 - Study guides, Class notes & Summaries

ITIL 4 Foundation Test Exam Questions And Answers With Complete Solution governance - the means by which an organization is directed and controlled service management - A set of specialized organizational capabilities for providing value to customers in the form of services value - the perceived benefits, usefulness, and importance of something Who determines the perceived value? - the RECIPIENT value is objective - False organization - a person or a group of people that have i...

Question 1 This cloud model is composed of five essential characteristics, three service models, and four deployment models. Please match the characteristics below with their descriptions Characteristic Description 1. Broad a. The provider’s computing resources are combined to Network serve multiple consumers using a multi-tenant model, Access with different physical and virtual resources dynamically assigned and reassigned according to consumer demand 2. Metered Access b. Consumer ...

ITIL 4 Foundation Practice Exam with full solution 2023How does prioritization of incidents assist in incident Managment? It ensures that incidents are resolved as quickly as possible Which value chain activity provides information about service Improvements to all value chain activities Improve Which is the a purpose of the "information security" practice Protect the information needed by the organization to conduct business Which are the key activities of governance ...

WGU C838 Managing Cloud Security Final Exam Revised 2023 Question 1 This cloud model is composed of five essential characteristics, three service models, and four deployment models. Please match the characteristics below with their descriptions Characteristic Description 1. Broad a. The provider’s computing resources are combined to Network serve multiple consumers using a multi-tenant model, Access with different physical and virtual resources dynamically assigned and reassigned ac...

ITIL 4 Foundation Practice Exam with Rationale. Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management Which practice identifies metrics that reflect the customer's experience of a service? A. Continual improvement B. Service desk C. Service level management D. Problem management What is the PRIMARY use of a change schedule? A. To support 'incident manage...

ITIL 4 Foundation questions and verified answers 2022governance the means by which an organization is directed and controlled service management A set of specialized organizational capabilities for providing value to customers in the form of services 01:25 01:29 value the perceived benefits, usefulness, and importance of something Who determines the perceived value? the RECIPIENT value is objective False organization a person or a group of people ...

An event is any change of state that has significance for the management of a(n) [?] or other configuration items. Service Which guiding principle is most affected by the customer experience (CX)? Focus on value 00:44 01:36 Which of these are NOT a key focus of the 'partners and suppliers' dimension? Workflow management and inventory systems How does 'service request management' contribute to the 'improve' value chain activity? It analyzes data to identify oppo...

IRM4727 2021 Semester 01 & 02 COMBINED INTO SUPER SEMESTER-Assignment 02 Page 1 of 51 IRM4727 2021 Semester Semester 01 & 02 COMBINED INTO SUPER SEMESTER -Assignment 02 QUESTIONS AND MEMORANDUM IMPORTANT INFORMATION – PLEASE READ CAREFULLY BEFORE DOING THE ASSIGNMENTS: This module (IRM4727) uses COMPLEX MULTIPLE-CHOICE QUESTIONS (MCQs) ONLY, for ALL the ASSIGNMENTS and the EXAM. There are 4 general types of complex MCQs used in all the assignments and exam. To help you familiarise yo...

ITIL 4 Foundation Certification exam prep/ ITIL 4 Foundation Practice Exam with Rationale. 1. Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management: A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident manag...

WGU C846 ITIL_v3_Foundation_Practice_ Answered Exam.GUIDELINES FOR THE PRACTICE EXAM  Practice exams should be taken without using any notes  Try to complete the 40 questions in under 60 minutes  Aim to achieve a score of 85% or higher on this exam 1. What BEST describes a definitive media library (DML)? a) Secure location that holds definitive hardware spares b) Secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected ...