Bundle of ITIL 4 questions with complete solutions 2022/2023

ITIL 4 Exam questions with correct answersService Management A set of specialized organizational capabilities for enabling value for customers in the form of services Service Management A set of specialized organizational capabilities for enabling value for customers in the form of services...

ITIL 4 Foundation questions and verified answers 2022governance the means by which an organization is directed and controlled service management A set of specialized organizational capabilities for providing value to customers in the form of services 01:25 01:29 value the pe...

ITIL 4 Foundations Exam questions with complete solutionsPESTLE (list) Political Economic Social Technological Legal Environmental 4 dimensions of service management organizations & people information & technology partners & suppliers value streams & processes components of t...

ITIL Foundation 4 - Practice Exam questions and answers 2022What is the effect of increased automation on the 'service desk' practice? Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? Utility ...

ITIL 4 Foundation Practice Exam with Rationale latest 2022Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management A. "Service desks provide a clear path for users to report...

ITIL 4 questions with complete solutionsWhat is ITIL4? ITIL 4 is a best practice framework for IT service management (ITSM). The purpose of the service value system to ensure that the organization continually co-creates value with all stakeholders through the use and management of products an...

ITIL 4 Foundation 100% verified 2022ITIL Describes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym ITIL ITIL Service Value S...

ITIL V.4 Definitions correctly solved 2022acceptance criteria A list of minimum requirements that a service or service component must meet for it to be acceptable to key stakeholders. Agile An umbrella term for a collection of frameworks and techniques that together enable teams and individ...

ITIL 4 -- Chapters 1 & 2 completed /verifiedITIL SVS (Service Value System) -Service value chain -Practices -Guiding principles -Governance -Continual Improvement 4 Dimensions model 1. Organizations and People 2. Information and Technology 3. Partners and Suppliers 4. Value Streams a...