And custome - Study guides, Class notes & Summaries

NRF Customer service UPDATED Exam Questions and CORRECT Answers A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants - CORRECT ANSWER- Get to know what the customer wants

Marketing, Sales, and Customer Contact - D077 exam questions with 100- correct answers

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MERA CUSTOMER SERVICE SCREENING UPDATED Exam Questions and CORRECT Answers What question do you ask to get feedback to see if the computer software met expectations of the customer? A. Did they deliver it on time? B. Did you have installation problems? C. What new features have you used? D. How has the software worked for what you were using it for? - Correct Answer- D. How has the software worked for what you were using it for?

Concepts In Marketing, Sales, And Customer Contact - D077 Questions And Answers. A/B testing - correct answer. A marketing experiment where two variants of a campaign are tested to see which one is most effective Accommodation - correct answer. Style of handling conflict focused on empathy over self-interest Adaptive selling - correct answer. Using social styles to customize a sales approach to the specific customer Administered Vertical Marketing System - correct ...

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WGU D077 STUDY GUIDE ( Concepts in Marketing, Sales, and Customer Contact - D077 (Based off of a study guide) QUESTIONS WITH ALL CORRECT ANSWERS!!

When something goes wrong or a product does not perform as expected, provide the customer with a quick resolution and:• An excuse for the product's failure • A cup of coffee• Service with a smile - You can best determine the customer's needs by gathering information through careful observation and by:• Telling the customer everything you know about your products• Asking the customer thoughtful questions• Deciding the type of products you think the customer should buy - ...