Itil foundation - Study guides, Class notes & Summaries

Service Management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services. (Ch 2, pg 18) Value - correct answer The perceived benefits, usefulness, and importance of something. (Ch 2, pg 19) Organization - correct answer A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives Customer - correct answer A person who defines the requirements f...

Business of IT - Applications - C846 (ITIL Foundation)Problem management is an important process in the service operation lifecycle stage. How does the process define a problem? - correct answer A problem is the unknown, underlying cause of one or more incidents What involves monitoring patterns of business activity? - correct answer Capacity management Who "owns" ITIL? - correct answer The U.K. government What are three of the best practices in service management? - correct answer 1....

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ITIL Foundation Study Guide Exam Questions & Answers 2024/2025 Introduction to IT Service Management and Service Strategy - ANSWERSThe design, development, and implementation of service management as a strategic asset to align with business processes Service Design - ANSWERSThe design and development of service and service management processes Service Transition - ANSWERSThe building, testing, authorizing, documenting, and implementation of new and changed services into operation S...

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Which role is responsible for carrying out the activities of a process? A. Process owner B. Change manager C. Service manager D. Process practitioner - Answer- d Which process or function is responsible for monitoring activities and events in the IT infrastructure? A. Service level management B. IT operations management C. Capacity management D. Incident management - Answer- b Which of the following options is a hierarchy that is used in knowledge management? A. Wisdom - Inf...

ITIL FOUNDATION EXAM REVIEW QUESTIONS AND ANSWERS, GRADED A+/ VERIFIED/ service - delivers value to customers, without ownership of specific costs and risks SACM - Service Asset and Configuration Management SACM purpose - Purpose is to ensure you have accurate, meaningful and relevant info about your asset Service Asset - Any resource or capability that could contribute to the delivery of a service. Configuration Item - A service asset that needs to be managed in order to deliver an IT ...

PEOPLECERT ITIL FOUNDATION CERTIFICATION EXAM SAMPLE QUESTIONS

WGU D336 BUSINESS OF IT – APPLICATIONS LATEST FINAL ASSESSMENT EXAM 2024 (ITIL FOUNDATION) ACTUAL EXAM WITH 400+ QUESTIONS AND CORRECT DETAILED ANSWERS /A+ GRADE Which of these is not a stage in the ITIL service lifecycle? Service implementation Question 2 : Which of these is not a characteristic of a process? Delivers functions Question 3 : Which of the following is the CORE of the Service Lifecycle?

ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025 What is the effect of increased automation on the 'service desk' practice? - ANSWERSGreater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? - ANSWERSUtility Which is the purpose of the 'monitoring and event management' practice? - ANSWERSTo systematically observe services and service components, and record and report selected changes of...