Itil exam - Study guides, Class notes & Summaries

Book Topics - 1. ITIL Qualification Scheme 2. Intro to Service Management 3. ITIL and the service lifecycle 4. Service Strategy 5. Service Design 6. Service Transition 7. Service Operations 8. Continual Service Improvement 9. Service Management Technology 10. How it all fits together ITIL Service Lifecycle - Service Strategy-SS, Service Design-SD, Service Transition-ST, Service Operation, Continual Service Improvement-CSI

Book Topics - 1. ITIL Qualification Scheme 2. Intro to Service Management 3. ITIL and the service lifecycle 4. Service Strategy 5. Service Design 6. Service Transition 7. Service Operations 8. Continual Service Improvement 9. Service Management Technology 10. How it all fits together ITIL Service Lifecycle - Service Strategy-SS, Service Design-SD, Service Transition-ST, Service Operation, Continual Service Improvement-CSI

What do customer perceptions and business outcomes help to define? A. The value of a service B. Service metrics C. The total cost of a service D. Key performance indicators (KPIs) - A Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances? A. Continual improvement B. Service value chain C. Practices D. Guiding principles - A

What type of changes are NOT usually included within the scope of change management? - B) Changes to business strategy Which of the following is NOT a purpose of service operation? - A) To undertake testing to ensure services are designed to meet business needs. What does the term IT operations control refer to? - B) Overseeing the execution and monitoring of operational activities and events Which process is responsible for recording relationships between service components? - C) Service...

BRMP 2023 Exam Questions with Correct Answers House of BRM - 4 pillars (core disciplines) - Answer-1. Demand shaping 2. Exploring 3. Servicing 4. Value harvesting House of BRM - Roof - Answer-Clarity of the BRM role in context of provider STRATEGY and OPERATING MODEL BRM Competencies (6) - Answer-1) Strategic Partnering 2) Business IQ 3) Portfolio Management 4) Provider Domain 5) Powerful Communication 6) Business Transition Management Typical BRM role - Answer--sits at inter...

WGU D336 BUSINESS OF IT – APPLICATIONS LATEST FINAL ASSESSMENT EXAM 2024 (ITIL FOUNDATION) ACTUAL EXAM WITH 400+ QUESTIONS AND CORRECT DETAILED ANSWERS /A+ GRADE Which of these is not a stage in the ITIL service lifecycle? Service implementation Question 2 : Which of these is not a characteristic of a process? Delivers functions Question 3 : Which of the following is the CORE of the Service Lifecycle?

ITIL 4 Foundation Sample Paper 2 UPDATED ACTUAL Exam Questions and CORRECT Answers 1) What is the effect of increased automation on the 'service desk' practice? A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams - CORRECT ANSWER- A. Correct. "...

ITIL 4 Foundation Exam Questions & Answers 2024/2025 ITIL - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - ANSWERSITIL ITIL Service Value System - ANSWERSITIL SVS ITIL SVS - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services - ITIL...

ITIL 4 Foundation Final Exam Questions with 100% Correct Answers | Verified | Latest Update 2024| Already Passed

ITIL 4 Foundational Certification Exam Questions with Correct Verified Answers, Already Passed! (Complete & Accurate)ITIL 4 Foundational Certification Exam Questions with Correct Verified Answers, Already Passed! (Complete & Accurate)ITIL 4 Foundational Certification Exam Questions with Correct Verified Answers, Already Passed! (Complete & Accurate)ITIL 4 Foundational Certification Exam Questions with Correct Verified Answers, Already Passed! (Complete & Accurate)ITIL 4 Foundational Certificatio...