Customer retention - Study guides, Class notes & Summaries

MGT 6311: Digital Marketing - Midterm Exam Questions And Answers Marketing - ANS-Creation and satisfaction of demand for a product or service. Digital Marketing - ANS-Utilizing the internet and other digital channels to drive demand for products and services Strategy - ANS-Set of ideas that outline how a product or brand will meet its objectives Tactic - ANS-A specific action or method that contributes to achieving a goal. Components of GOST strategy - ANS-Goals Objectives Strategies T...

Types of Stakeholders - ANSWER managers and employees customers insurers vendors industry associations government Transfer - ANSWER Insurance: transfer of financial consequence to an insurance company Non Insurance: when a customer transfers financial consequences to another by contract or agreement Retention - ANSWER Active: when a customer knows before the loss that they are responsible for all or part of the loss Passive: Whoops! when a client finds out after a loss occurs that ...

Costs of Losing Human Capital (Turnover) Answer 1. Loss of skills/experience 2. Drop in efficiency/learning curve 3. Unstable Environment 4. Selection 5. Training 6. Bad Reputation 7. Loss of Knowledge to Competitors 8. Customer Satisfaction Issues 9. Financial Results Why be on the top 100 list? Answer 1. Retention 2. Employer of Choice 3. Good Reputation 4. Customer/Supplier Confidence Employee Value Proposisition Answer What the employee provides to attract and retain employe...

Summary of the 3 articles of week 4 of MCEV, for RUG-students. The summarized articles are: De Haan, E., Verhoef, P. C., & Wiesel, T. (2015). The predictive ability o different customer feedback metrics for retention. International Journal of Research in Marketing, 32(2), 195-206. De Haan, E., Verhoef, P.C. and Wiesel, T. (2021). Customer Feedback Metrics for Marketing Accountability. Review of Marketing Research, (18), 49-74. Morgan, N. A., & Rego, L. L. (2006). The value of different cu...

2 © OCR 2023 SECTION A 1 A plumbing firm is struggling to keep up with demand. What would help the business to succeed? A Asking regular customers with blocked toilets to ring back another day B Giving customers unrealistic appointment times C Ignoring customer complaints about delays in fixing water leaks D Planning all business activity and work schedules carefully Your answer [1] 2 What is a non‑financial method of motivation that a manufacturer of handmade wooden toys could use...

Cintas SSR Certification - Customer Retention | Questions with 100% Correct Answers | Latest Update 2024 | Verified

RMIN 4000 FINAL EXAM BROWN UNIVERSITY ACTUAL QUESTIONS AND ANSWERS Lannister Insurance Company insures 200,000 vehicles. In 2019, they paid a total of $136,000,000 in collision losses to the owners of 16,000 of those vehicles. What was Lannister's collision loss frequency in 2019? -Correct Answer-0.08 (16k/200k) Lannister Insurance Company insures 200,000 vehicles. In 2019, they paid a total of $136,000,000 in collision losses to the owners of 16,000 of those vehicles. What was Lannister...

Cintas SSR Certification Exam - Customer Retention | Questions with Correct Verified Answers

Cintas SSR Certification - Customer Retention | Questions and Correct Answers | Latest Update 2024/2025 | 100% PASS What is the transition of trust? - Answer -The SSR and sales rep are present during the first service of the account and have the responsibility of ensuring the customer's needs are met when transferred from the sales rep to the SSR What are the main actions of the customer coaching portion of the Onboarding process? - Answer -SSR reviews the invoice and turn-in histo...

1. Peter owns a barber shop. His total monthly cost is $3,500.00. He charges $15.00 per hair cut. How many hair cuts must his shop perform to break-even? ~ Answer: 234 2. TRUE OR FALSE: Fixed Costs change depending on the volume of production. ~ Answer: False 3. Which 2 types of information may be found on a profit and loss statement? ~ Answer: Revenue / Expenses 4. TRUE OR FALSE: Customer Retention Rate is the percentage of existing customers who remain custo...