Ahlei - Study guides, Class notes & Summaries

AHLEI Exam Questions & Answers 2024/2025 Chapter 1 - ANSWERS Noncommercial operations - ANSWERSo Schools o Hospitals o Military o Nursing homes. Hotel sales and marketing department - ANSWERSresponsible for attracting guests to the property, making group bookings, and handling convention services. o Often involved with advertising and public relations. Revenue and support centers - ANSWERShelps managers organize their planning and effectively operate each service outlet. Mu...

AHLEI EXAM STUDY GUIDE

All of the following are resources available to supervisors except: A. Time B. Organizational goals C. Materials D. People - Answer- Organizational goals Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing their own tables? A. Division of labor B. Unity or command C. Organizational hierarchy D. Matching - Answer- division of labor Lucy, a housekeeping supervisor, complained to her boss when the ...

Does the workplace culture at each property in your organization need to be the same? No, it behooves an organization to allow the workplace culture to be different at different properties. What is a good way to reinforce your culture among new and existing employees? Make sure your actions convey that you value and respect all employees. What is one of the most important steps in creating a positive workplace culture? Hiring employees who seem to be a good fit with your existin...

Which of the following statements about hotel food and beverage operations is TRUE? a. Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and beverage outlets. b. Room service is typically the most profitable food service operation in a hotel. c. The restaurant manager in a hotel has greater decision-making powers than a manager of a freestanding restaurant. d. Catering responsibilities in a hotel are generally a function of the marketing and...

Noncommercial operations Ans- o Schools o Hospitals o Military o Nursing homes. Hotel sales and marketing department Ans- responsible for attracting guests to the property, making group bookings, and handling convention services. o Often involved with advertising and public relations. Revenue and support centers Ans- helps managers organize their planning and effectively operate each service outlet. Multi-unit organizations Ans- popular because they provide brand recognition. o...

Account receivable system Ans- a system to account for revenue that is due. has been earned but not yet collected Accrual accounting system Ans- An accounting system that matches revenue generated with the expenses incurred to generate the revenue Commercial food service operations Ans- Food service operations found in lodging properties, clubs, restaurants, and other businesses. These operations exist to make a profit from the sale of food and beverage Contract management company ...

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