Eastern Gateway Community College

Customer Service and Electronic Media Module Quiz_Unit 5_Lesson 9 Question 1 Because the phone can rob your voice of some of its natural expressiveness and energy, you should be sure to compensate by increasing the energy and enthusiasm in your voice.  True Question 2 Maria wants to use the communication medium with the highest social presence. Which of the following should she choose?  live chat Question 3 With the increased popularity of the Internet as a way conduct business...

Time Management and Healthy Work Habits_Unit 6_Lesson 11 Question 1 How can people protect themselves from the stresses associated with being at work all day?  Visualize leaving all cares at work. Question 2 Time management is classified as a hard skill.  False Question 3 At which time should employees schedule important tasks where interruptions need to be at a minimum?  first thing in the morning Question 4 When team members promote positive attitudes, the entire team ten...

The Customer Service Profession_Module Quiz_Unit 6_Lesson12 Question 1 It is important to in order to empower yourself as part of your professional and personal work-life balance.  take control and take command Question 2 As a customer service professional, the challenges you face are solvable with training, development, and networking.  True Question 3 Judging ourselves against others does not tend to lead to personal growth, personal development, or ca

Final Exam_Customer Service_ BUS 209 Question 1 In an era of online comparison shopping, which of the following may be the ultimate and enduring differentiator?  the customer experience Question 2 _____ interferes with the receiver getting the message from the sender.  Noise Question 3 True or false: Cost-cutting is a way for many companies to grow and remain stable.  True Question 4 To provide effective customer service, it is up to a CSW to understand the customer’s nee...

The Customer Service Profession_Module Quiz_Unit 6_Lesson12

Time Management and Healthy Work Habits_Unit 6_Lesson 11

Customer Service and Electronic Media_Module Quiz_Unit 5_ Lesson 9

Dealing with Diverse Customers_Module Quiz_Unit 4_Lesson7

Problem Solving in Customer Service_Module Quiz_Unit 3_Lesson 6

Professionalism in Difficult Situations_Module Quiz_Unit 3_Lesson 5