CASPer exam Questions With Correct
Answers
1. Briefly describe the situation and the sacrifice you made.
1. Describe a time when you had to deal with conflict and how you coped with it?
2. How might you handle a similar situation differently should it arise?
3. What would be your strategy if ...
1. Briefly describe the situation and the sacrifice you made.
1. Describe a time when you had to deal with conflict and how you coped with it?
2. How might you handle a similar situation differently should it arise?
3. What would be your strategy if you were faced with a conflict that cannot be resolved?
1. I encountered a conflict while training a new hire during a busy shift in the ER. We discussed
they were responsible for complete the entire patient chart however they were falling behind,
impacting patient care. I took her aside and provided assistance and guidance to help her catch
up. I discussed the importance of thorough and timely documentation and we worked together to
prioritize and compete the most urgent charts. After the shift, we discussed the incident as well as
strategies to better manage the workload as well as her stress level.
2. In the future, I would address the conflict sooner than later. Early intervention can prevent
misunderstandings and ensuring all parties are on the same page regarding expectations and
responsibilities. I would try to understand their perspective more thoroughly and proactively and
discuss potential solutions for a quicker resolution.
, CASPer exam Questions With Correct
Answers
3. If faced with a conflict that cannot be resolved, I would take several approaches. I would
involve a neutral third party to to facilitate discussions and help find a solution. Emphasize the
importance of shared goals and interests. Maintain professionalism by showing respect and
empathy towards the other parties view.
Describe a time when you supported a member of your team? During my time as a
medical scribe in the ER, I had the opportunity to help a new hire who was having a challenging
shift. She was feeling overwhelmed due to an influx of patients and quickly failing behind with
her charting. I offered to support her by seeing the next few patients without her, in order for her
to get caught up. I continuously checked in with her to see how she was doing while providing
encouragement and reassurance. I reaffirmed that we were a team and that we were there to
support each other during difficult shifts.
Describe a time when you received difficult or challenging feedback. Working as a
medical scribe in the ER, I received challenging feedback from an attending regarding my
documentation. They expressed concerns about clarity and completeness, which they felt
impacted communication among the healthcare team. Initially, it was difficult to hear because I
take pride in my work and strive for accuracy. I was open minded and willing to learn and
improve. I asked for specific examples and suggestions for improvement, which helped me
understand their expectations. I reviewed their noted and compared them to mine to identify
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