Apco questions With Complete Solutions
When transferring a caller to another PSAP, the call taker can disconnect once they confirm the
correct PSAP has been reached FALSE
1. When completing logs, forms and files appropriately, the PST should always use plain
English, even if agency policy sta...
When transferring a caller to another PSAP, the call taker can disconnect once they confirm the
correct PSAP has been reached FALSE
1. When completing logs, forms and files appropriately, the PST should always use plain
English, even if agency policy states otherwise (7.04) FALSE
1. To be eligible for 911 PST renewal certification, the certificate holder must complete 40 hours
of renewal training. FALSE
1. Verbal communication skills include leaning forward, smiling and nodding. (4.04)
FALSE
1. ____________ is a set of personnel, policies, procedures, facilities, and equipment integrated
into a common organizational structure designed to improve emergency response operations.
(11.03) ICS
, Apco questions With Complete Solutions
1. ANI is the acronym for _______________. (01.02) AUTOMATIC NUMBER
IDENTIFICATION
1. Written or typed words such as those used with TDD/TTY are part of non-verbal
communication.
(4.04) FALSE
All agencies use the term "Code 3" to indicate an emergency response (7.02 FALSE
Bunker gear is protective clothing worn by fighter fighters while working an active fire incident.
(10.01) TRUE
Law enforcements agencies often use similar terminology and acronyms to describe incidents
and systems. TRUE
1. To be eligible for 911 PST renewal certification, the certificate holder must complete 40 hours
of renewal training. (1.09) FALSE
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