Zendesk Administrator Exam- Section 6: Security and Data Persistence Questions With Solutions
3 views 0 purchase
Course
Zendesk
Institution
Zendesk
Zendesk Administrator Exam- Section 6:
Security and Data Persistence Questions
With Solutions
What are the 3 "ways" you can configure you Zendesk Support Instance for access?
Restricted, open, or closed
Unverified/Unregistered Users in Zendesk and example Users that are not prompted to
ve...
Zendesk Administrator Exam- Section 6:
Security and Data Persistence Questions
With Solutions
What are the 3 "ways" you can configure you Zendesk Support Instance for access?
Restricted, open, or closed
Unverified/Unregistered Users in Zendesk and example Users that are not prompted to
verify their email addresses. This could be a recommended solution for email only support or
instances where do not want users visiting the help center. If ticket is submitted than the user
does not have to verify email rather gets email notification that the request has been received
Registered Users in Zendesk and example Registered users have verified their email
address and users accounts have been created. They can either be verified when submitting a
ticket and confirming their email address or you the administrator can create their user account.
Help Center Sign in The help center will still give users the option of registering and
creating a login to use your help center. This could modified to hide the sign up/login pages.
Registered users submits a ticket with out signing in The ticket is flagged in order to point
out potential risk of someone impersonating a user in an "open" Zendesk support instance
, Zendesk Administrator Exam- Section 6:
Security and Data Persistence Questions
With Solutions
How to handle flagged tickets 1. Ignore the notice if everything is okay with ticket. You
cannot remove the flag. 2 If you are concerned you can raise attention to your manager to
consider suspending the user
What happens if a user is suspended in Zendesk 1. They can no longer sign in. 2. Any new
support requests you receive from that user are sent to the suspended tickets queue
Suspending permissions for Agent and Administrator Agents can suspend end users and
administrators can suspend both agents and end users. Note: A suspended agent still takes up a
seat in Zendesk..for them to not they have to be downgraded to end user status.
Where do you go to allow anyone to submit tickets with no registration required?
Admin>settings>customers>Anybody can submit tickets> Do NOT select: Ask Users to
Register. (Save)
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller UpperClass. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
