Cope Health Scholars MC Exam Questions And Answers
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Course
Cope
Institution
Cope
Cope Health Scholars MC Exam Questions
And Answers
What is an hours audit request form? to request documentation of hours completed
What are the three levels of punishment for violating protocol? counseling report (review
policy and correct behavior); suspension from shifts (under performance...
Cope Health Scholars MC Exam Questions
And Answers
What is an hours audit request form? to request documentation of hours completed
What are the three levels of punishment for violating protocol? counseling report (review
policy and correct behavior); suspension from shifts (under performance contract); counseling
session (possible release)
What are the four stakes of health service delivery? regulators (government agencies,
acredditing agencies, etc.), providers (health care professionals), payers (government: medicare
for elderly, medicaid for poor; HMO: primary care referral; PPO: direct to specialist), consumers
(patients: outpatient, inpatient; community)
How will the health care of tomorrow hopefully differ from that of today? more of a focus
on primary and preventive care, with most money spent there, as opposed to intensive
care/specialty
What is HCAHPS? a patient experience survey that determines 30% of the hospital's
value-based incentive payments (so, basically a reward for quality)
, Cope Health Scholars MC Exam Questions
And Answers
What are the 8 domains of HCAHPS? nurse communication, doctor communication,
communication about medications, responsiveness of hospital staff, cleanliness and quietness,
pain management, discharge management
"30 second rule" never keep a patient or a person on the phone waiting for more than 30
seconds without checking in with them (with a smileeeee)
"no point" policy never point to where someone is; always them there directly
What is AIDET? Acknowledge, Introduction, Duration, Explanation, Thank You
What is KIAHI? Knock, Introduce, Assess, Hand Hygiene, Identify
What is an HAI? a healthcare-associated infection, or an infection that developed in a
setting where healthcare is delivered
What is a nosocomial infection? an infection acquired while a patient is in the hospital
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