Dynamics of Healthcare in Society - Final Rutgers Exam With Solutions 100% Solved
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Course
Rutgers Dynamics of Healthcare
Institution
Rutgers Dynamics Of Healthcare
Dynamics of Healthcare in Society - Final
Rutgers Exam With Solutions 100% Solved
Active listening requires fully concentrating on the speaker and paying attention to nonverbal cues
When patients or colleagues ask for more information or detail, they are seeking
clarification
In a conversa...
Dynamics of Healthcare in Society - Final
Rutgers Exam With Solutions 100% Solved
Active listening requires fully concentrating on the speaker and paying attention to non-
verbal cues
When patients or colleagues ask for more information or detail, they are seeking
clarification
In a conversation, if you restate what a speaker has said using your own words you are
paraphrasing
reflecting is the process of using _____________ statements to repeat back what a person has
said to ensure that the message is understood open ended statements
Briefly reviewing the main points of information that was previously stated or communicated is
part of which process? summarizing
Good verbal communication consists of speaking respectfully, clearly, and avoiding which type
of language? highly technical
, Dynamics of Healthcare in Society - Final
Rutgers Exam With Solutions 100% Solved
three common modes of communication: verbal, nonverbal, written
speech, sight, and touch are... channels of communication
tone of a speaker's voice can determine how his or her message is perceived
important or sensitive healthcare information is best communicated to a patient through which
means? in person or by phone
in American culture, making eye contact as you speak is seen as a sign of interest,
truthfulness, and confidence
A person's sense of appropriate space may differ based on what factors? cultural
background and gender
before touching a patient as part of a medical exam or procedure what should you do first?
clearly explain the exam or procedure
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