CPTD Question and answers verified to pass 2024/2025
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CPTD Question and answers verified to pass 2024/2025 CPTD: Performance Improvement Questions
A talent development professional is given the task of increasing employee productivity and decreasing performance errors with the help of performance support tools. What is the best way for the talent ...
CPTD: Performance Improvement
Questions
A talent development professional is given the task of increasing employee
productivity and decreasing performance errors with the help of performance
support tools. What is the best way for the talent development professional to
do this?
a. Invite external experts to train employees in soft skills.
b. Embed additional information within the natural workflow.
c. Design feedback to be given after the tasks are completed.
d. Ensure that the employees enjoy enough time off work to return refreshed.
b. Performance support provides just enough information to complete a task
when a performer needs it and where a performer needs it. It is embedded
within the natural workflow and is organized for use within a specific context
such as the location or role that requires completion. The other options do not
provide performance support when most needed.
What is likely to be the most effective support tool for a product engineering
team that needs help with performance?
a. A university course that the employees can sign up for
b. How-to videos and infographics available within the workflow
c. An organizational chart of the reporting relationships in the organization
d. Membership to a professional network of product engineers
b. Infographics and how-to videos are likely to be the most effective support
tool for a product engineering team that needs help with performance. An
organizational chart of reporting relationships, a university course, or a
,membership to a professional network might all be useful for the team but are
not the best way to support performance.
A talent development professional is designing performance support tools for
when performers are learning how to do something for the first time. Which
moment of learning is the talent development professional most likely focusing
on?
a. Apply.
b. Solve.
c. Learn more.
d. Learn new.
d. The learn new moment of learning occurs when performers are learning
how to do something for the first time. The other options are closely related
but not best suited to the talent development professional's goal.
What are interactive PDFs, learning portals, and mobile apps examples of?
a. Motivation systems
b. Electronic performance support systems
c. Compensation systems
d. Nonelectronic performance support systems
b. Interactive PDFs, learning portals, and mobile apps are examples of
electronic performance support systems. They are not examples of
compensation systems or motivation systems.
,An organization needs to overhaul its traditional best practices, as it no longer
serves business needs. For which fundamental moment of learning would
performance support tools need to be designed and implemented?
a. Change.
b. Apply.
c. Integrate.
d. Learn more.
a. The change moment of learning occurs when performers need to learn a
new way of doing something, requiring them to change skills that are deeply
ingrained in their practices. The other options are closely related but are not
the fundamental moments of learning that need to be addressed in the given
scenario. Integrate is not one of the fundamental moments of learning.
Employees at a traditional publishing company are now being required to
upgrade their technical knowledge and skills to keep up with the company's
move toward digitization. The employees are apprehensive because most of
them have no technical experience or know-how, and the company's age-old
processes are ingrained in them. Which moment of learning should a talent
development professional tap into while creating performance support tools
for the employees?
a. Think.
b. Change.
c. Analyze.
d. Apply.
b. The talent development professional should tap into the change moment of
learning that occurs when performers need to learn a new way of doing
something, requiring them to change skills that are deeply ingrained in their
practices. The other options are closely related but are not the fundamental
, moments of learning that need to be addressed in the given scenario. Analyze
and think are not one of the five fundamental moments of learning.
What term is used to describe a systematic approach of determining what
employees need to do at a specific learning moment?
a. Nine-box assessment
b. Rapid job task analysis
c. Stakeholder analysis
d. The Seven S approach
b. Designing a tool begins at the moment of need in the workflow by
conducting a rapid job task analysis, a systematic approach for identifying
what employees need to do at the learning moment. The other options are not
relevant to identifying a moment of learning need.
What should talent development professionals remember to do when
designing effective performance support tools for learners?
a. Consider the physical environment while designing the tool.
b. Make the tool challenging to access for the learners.
c. Think about the tools from management's perspective only.
d. Make all tools nonelectronic.
a. To design an effective support for learners, talent development
professionals should consider the physical environment while designing the
tool. They should also think about it from the learners' perspective and make it
easy to access. They need not make all tools nonelectronic, as this might not
be helpful for the learners.
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