COM 312: Final Exam Study Guide with Complete Solutions
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Course
COM 312:
Institution
COM 312:
Conflict Should be accepted as a fact of life. - ANSWER-True
According to our textbook, conflict may exist even when people are not arguing or even talking to each other. - ANSWER-True
Effective conflict managment occurs when our communication behavior produces an outcome that is satisfactory...
COM 312: Final Exam Study Guide with Complete Solutions
Conflict Should be accepted as a fact of life. - ANSWER-True
According to our textbook, conflict may exist even when people are not arguing or even talking to each other. - ANSWER-True
Effective conflict managment occurs when our communication behavior produces an outcome that is satisfactory to everyone concerned. - ANSWER-True
Communication skills are innate; they are not learned. - ANSWER-False
When conflicts arise, they arise because of the way both peolpe act with respect to one another. Both people in a conflict situation contribute to the emergence of conflict. - ANSWER-True
The transactional model of communication emphasized the end product of communicating (convincing, persuading, controlling, or dominating others) whereas the linear view emphasizes the exchange of verbal and nonverbal messages in an attempt to better understand one another's perspective and create shared meaning. - ANSWER-
False
Parties involved in conflict can always agree on and identify a specific behavior as the trigger for that conflict. - ANSWER-False
You and your roommate differ on how much clutter is "too much". According to the text, this is an example of: - ANSWER-Incompatible goals
My husband and I each value education and want our children to do well academically. I
think our children should not be allowed to play video games or watch more than one hour of television per day during the week so that they have more time to study. My husband thinks that is overly restrictive. This has become a source of conflict for us. According to the text, this is an example of: - ANSWER-Incompatible means
In the author's view, interpersonal conflict: - ANSWER-Requires interdependence.
According to our textbook, which of the following refers to communication behavior a person employs based on his or her analysis of a conflict situation that involves alternative ways of dealing with conflict? - ANSWER-Conflict managment According to our textbook, which of the following refers to "Only one alternative in which
parties solve a problem or issue and expect it not to arise again?" - ANSWER-Conflict resolution.
Which of the following is FALSE? - ANSWER-All conflict management should result in conflict resolution.
When it comes to interpersonal conflict, - ANSWER-The closer the relationship, the more likely conflict becomes.
The text describes the process view of conflict as having _ stages - ANSWER-5
The participants involved, their relationship, other interested parties, and the physical and social environment are key variables of: - ANSWER-The prelude to conflict
At which phase of conflict does at least one person make known to the other that a conflict exists? - ANSWER-The initiation phase.
Which of the following statements is true about destructive conflict? - ANSWER-All of the above statements are true about destructive conflict.
All of the following are true regarding civility except? - ANSWER-It is dependent on our liking the other person.
The text recommends viewing conflict as: - ANSWER-An opportunity.
Tangible issues center on gut feelings like love, respect, and self-esteem as well as other topics like power, cooperation, and other beneficial behaviors such as attention and caring: - ANSWER-False
Both excessive conflict and excessive harmony are abnormal - ANSWER-True
When people collaborate, they are rigid in terms of the goal of developing mutually satisfying solutions, but they are flexible with respect to the means for achieving them. - ANSWER-True
Avoidance behavior is more typical of husbands than of wives. - ANSWER-True
Collaborative argument occurs when one has a desire to win no matter what harm it does to the relationship - ANSWER-False
Avoidance/accommodation can serve as useful purposes, as long as it eliminates arguing and does not damage the relationship: - ANSWER-True
Personality conflicts often do not result in mutually satisfying outcomes: - ANSWER-
True At the dinner table, two teenage siblings argue with their parents about who should be allowed to use the car on Friday night. According to the text, this is most likely a(n) _ conflict issue: - ANSWER-Tangible
If I ask my partner why he bought a new big screen television we can't afford, this is likely a ___ issue - ANSWER-Behavioral
________ Conflicts focus on a whole constellaion of issues such as being dominating, lazy, shy, introverted, self, achievement, oriented, etc. - ANSWER-Personality
If I hint to my boyfriend that after two years of dating it's time to put a ring on it, this is most likely a ____ issue: - ANSWER-Relationship
It seems like every time CJ makes a trip home from college, his Dad starts the same argument about whether CJ should change his major. Their argument is an example of a : - ANSWER-Script
Saying I don't want to make waves is an example of an ___ statement: - ANSWER-
Avoidant/Accomodating
Withholding something the other person wants, secretly undermining others, spreading lies, and or denying a problem exists while failing to cooperate are examples of ____ behavior: - ANSWER-Passive-aggressive
The text describes ____ as storing up hurts and anger until they finally explode: - ANSWER-Gunnysacking
Which conflict style is generally regarded as the most appropriate/ideal? - ANSWER-
Collaboration
Which conflict style shows low concern for self and high concern for others? - ANSWER-Accommodation
Which conflict style shows moderate concern for self, and moderate concern for others?
- ANSWER-Compromise
Which conflict style shows high concern for self and low concern for others? - ANSWER-Dominant
____ occurs when the behaviors of one person intensity/escalate the behaviors of another: - ANSWER-Schismogenesis
The way people act in conflict situations is due, in large part, to their individual dispositions or ways of thinking. - ANSWER-True
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