COM 312 EXAM BUNDLE(COMPLETE PACKAGE)

Level 1 of Conflict - ANSWER-specific behavior (e.g. what to watch, where to eat, etc.) Level 2 of Conflict - ANSWER-Relational norms and roles (e.g. who cooks/who cleans, friend's with benefits rules, etc.) Level 3 of Conflict - ANSWER-Personal character (e.g. personal faults, motives, tende...

conflict - ANSWER-an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals. Intrapersonal conflict - ANSWER-internal strain that creates a state of ambivalence, conflicting internal d...

Integrating, unlike compromising, involves not a moderate level of concern for goals but a high level of concern for them. - ANSWER-true In marriages, avoidance of conflict relates to higher satisfaction in general. - ANSWER-false An individual's conflict style is developed early in life and ...

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4 characteristics for problematic situations of interpersonal conflict - ANSWER-Conflicting parties are: Interdependent Perceive they have compatible goals/outcomes (favor incompatible goals to the same extent) Perceived incompatibility has potential to negatively effect relationship if not...

Face - ANSWER--The image people have of themselves Positive Face - ANSWER--our belief that we are likable and worth of other's respect Autonomous Face - ANSWER--the part of us that wants some independence, privacy, recognition for our contributions, or time alone. Four Factors of Face Mana...

Define "interpersonal conflict" *4 MAIN POINTS * - ANSWER-1. Conflict parties are interdependent. 2. Perceived incompatible goals or outcomes. 3. Perceived incompatibility will effect relationship. 4. Sense of urgency. Process View of Communication - ANSWER-The view of reality reflecting o...

What are emotions? - ANSWER-1) a felt physiological experience in the body 2)thinking and intepretation is based on our appraisal of what has happened 3)emotional expressions involving verbal & nonverbal How are emotions most often expressed? - ANSWER-non-verbal cues What do emotions do in c...

conflict - ANSWER-an expressed or unexpressed problematic situation between at least two interdependent parties who perceived incompatible goals, scarce resources, and interference components of conflict - ANSWER--expressed or unexpressed problematic situation -interdependence -perceived incomp...

social exchange theory - ANSWER-we examine our relationships and assign a value to them based on the number of perceived costs and rewards. how many costs vs rewards are there in a relationship and weigh them we use comparison levels to determine satisfaction levels power - ANSWER-persons abil...

Distributive - ANSWER-(Win/Lose, Zero-Sum bargaining) competitive negotiation strategy used to decide how to distributive limited resources. Integrative - ANSWER-(Win/Win, Non Zero-Sum bargaining) negotiation strategy where parties collaborate to develop a mutual beneficial agreement based on the...

Impression Management Theory - ANSWER-The idea that we consciously alter our appearance or adjust our behavior to create a desired impression on others Enviroment - ANSWER-Messages conveyed by environment and how they affect human interaction Chronemics - ANSWER-Perception of time, Individual ...

What is interpersonal conflict? - ANSWER--A systematic situations w/ the following 4 unique characteristics 1. the conflicting parties are *interdependent* 2. they have the perception that they seek *incompatible goals* or *outcomes* or they favor *incompatible means* to the same end 3. the perc...

Interpersonal Conflict and its parts - ANSWER-a problematic situation with... 1. interdependent conflicting sides 2. perceive that they seek incompatible goals 3. that incompatibility has the potential to hurt the relationship 4. sense of urgency to fix it 5 step process view of conflict - A...