Nursing Leadership Discussion Board Week 6 1. Describe a situation in which the nurse manager would use problem resolution in the workplace. Describe a situation in which the nurse manager would use negotiation to resolve a conflict (or potential conflict) in the workplace. 2. Compare and contrast ...
1. Describe a situation in which the nurse manager would use problem resolution
in the workplace. Describe a situation in which the nurse manager would use
negotiation to resolve a conflict (or potential conflict) in the workplace.
Conflict occurs frequently in any workplace; health care is not an exception. The
negative consequences include dysfunctional team work, decreased patient
satisfaction, and increased employee turnover. Conflicts of various magnitudes occur
frequently. You share a workspace with a colleague who consistently leaves the space
disorganized and messy, which seems unprofessional to you since patients are seen in
that office. To begin this process, it is important to cultivate self-awareness in regard to
one's physical and emotional reaction to situations involving conflict. The most common
responses on approaching conflict include: avoiding, accommodating, competing,
compromising, and collaborating. Negotiation is the most basic means of settling
differences. A nurse explained that an important strategy nurse manager should
implement is to hold conflict resolution training sessions for nursing staff so that any
minor conflicts can be resolved successfully by nurses themselves.
2. Compare and contrast strategies for resolving a conflict, using first the
informal negotiation method and then the formal negotiation method.
Negotiation is a method by which people settle differences. It is a process by which
compromise, or agreement is reached while avoiding argument and dispute. In any
disagreement, individuals understandably aim to achieve the best possible outcome for
their position (or perhaps an organization they represent). The flexibility in making offers
creates ample room for the negotiators to reach an agreement that satisfies both sides.
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