Test Bank for Business Communication 13th Edition Locker
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Business Communication 13th Edition Locker
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Business Communication 13th Edition Locker
Business Communication 13th Edition by Locker CH01
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ANSWERS ARE LOCATED IN THE SECOND PART OF THIS DOCUMENT
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) The writing skills used most often by all types of workers include email and presentations...
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,DOWNLOAD THE Test Bank for Business Communication 13th Edition Locker
Business Communication 13th Edition by Locker CH01
ANSWERS ARE LOCATED IN THE SECOND PART OF THIS DOCUMENT
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) The writing skills used most often by all types of workers include email and presentations
with visuals, such as PowerPoint.
⊚ true
⊚ false
2) Writing skills have decreased in importance in today’s business environment as most
matters can be handled successfully with automated form letters.
⊚ true
⊚ false
3) The costs of poor communication include lost goodwill.
⊚ true
⊚ false
4) A document’s poor organization or writing style can make it difficult for the reader to
understand the message.
⊚ true
⊚ false
5) The best way to keep an audience involved in a presentation is to make them guess what
the presenter wants to convey.
⊚ true
⊚ false
6) Josh answers a customer phone call which involves a billing complaint. He then follows
up by sending the customer a claims adjustment. This is an example of internal communication.
⊚ true
⊚ false
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,DOWNLOAD THE Test Bank for Business Communication 13th Edition Locker
Business Communication 13th Edition by Locker CH01
7) An annual report prepared for stockholders may have more than one communication
purpose.
⊚ true
⊚ false
8) Larissa, a director of human resources, is writing an email to employees informing them
about changes to the company benefits package. She will best engage her audience by
emphasizing how the changes will improve the company’s profitability.
⊚ true
⊚ false
MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
answers the question.
9) Which form is an example of verbal communication?
A) logos
B) gestures
C) eye contact
D) pictures
E) tweets
10) Duncan, a web developer, recently gave a presentation on online discourse and its ethical
implications. The presentation was a huge success, mainly because Duncan maintained the
audience’s attention through interesting nonverbal communication. What is a form of nonverbal
communication that Duncan might have used in his presentation?
A) anecdotes
B) narrations
C) quotations
D) graphics
E) jokes
11) Which statement about communication skills at entry-level jobs is true?
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, DOWNLOAD THE Test Bank for Business Communication 13th Edition Locker
Business Communication 13th Edition by Locker CH01
A) Communication skills are not important because new employees do not
communicate with others.
B) Communication skills are ranked relatively low among the qualities that employers
look for.
C) Communication skills are required for persuading others and adapting information to
particular audiences.
D) Communication skills are not necessary if a person has good reasoning and technical
skills.
E) Communication skills are not required because people at entry-level jobs do not have
writing responsibilities.
12) Which type of skills consistently rank first among the qualities that employers look for in
college graduates?
A) technical
B) communication
C) mathematical
D) abstract reasoning
E) mechanical
13) According to the survey conducted by the National Commission on Writing, __________
is a writing responsibility that all employees have.
A) technical writing
B) blogging
C) instant messaging
D) emailing
E) tweeting
14) According to the survey conducted by the National Commission on Writing, __________
functions are the least likely to be outsourced by organizations.
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