Workplace Readiness Skills 6-12 Questions And Answers 100% Correct
0 view 0 purchase
Course
Workplace Readiness
Institution
Workplace Readiness
Workplace Readiness Skills 6-12 Questions
And Answers 100% Correct
Introduction What part of your speech sets the tone, gains trust, and gets the audience's
attention?
treat her as you would any other customer. While waiting on customers, you notice an
elderly woman looking at new computers...
Workplace Readiness Skills 6-12 Questions
And Answers 100% Correct
Introduction What part of your speech sets the tone, gains trust, and gets the audience's
attention?
treat her as you would any other customer. While waiting on customers, you notice an
elderly woman looking at new computers. You should assume she knows less about computers
than the younger customers you serve.
There is a broader range of talents, skills, and creativity. Why is having cultural diversity
on a company's staff a good idea?
acceptance. All of the following are barriers to respecting diversity EXCEPT:
To be fired, reassigned, or demoted. A customer-service worker, due to her religious
beliefs, has refused to serve someone. What should that employee expect?
diversity. Teaching employees to manage conflict, to collaborate, and to understand
cultural differences creates a work environment that supports:
, Workplace Readiness Skills 6-12 Questions
And Answers 100% Correct
Respect for diversity Being considerate of other people and cultures is an example of
which workplace readiness skill?
treat the person with dignity and respect. While in the workplace, you meet a person with
a disability. You should
eet the customer and ask if he would like her assistance. Oki is a sales associate at a
computer sales store. He notices an older man with tattered clothing enter the store. How should
he first approach the customer?
internal customer service. Sierra has taken initiative to create a new operations manual for
the office. To gather accurate information for the manual, she decides to survey the staff to
determine which procedures are currently used. Sierra is demonstrating:
Follow the established customer-service policy. A customer who speaks little English calls
with questions about a product he recently purchased at your store. You are having difficulty
understanding him. What is your best approach to helping this customer?
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller UpperClass. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $15.99. You're not tied to anything after your purchase.
