8 Steps of Practical Problem Solving Method Right Ans - Step 1 - Clarify &
validate the Problem
Step 2 - Break Down the Problem & Identify Performance Gaps
Step 3 - Set Improvement Targets
Step 4 - Conduct Cause Analysis
Step 5 - Develop Countermeasures & Implementation Plan
Step 6 - See Countermeasures Through
Step 7 - Confirm Results & Process Change
Step 8 - Standardize successful Processes
Clarify & Validate the Problem Right Ans - Step 1 of the 8-Step is
______________________ and getting the problem right is the most important part
of this step (1-23)
Break Down the Problem & Identify Performance Gaps Right Ans - Step 2 of
the 8 Step is Understand the difference between symptom and causes (1-23)
Set Improvement Targets Right Ans - Understand how to develop SMART
goals and set improvement targets addressing issues identified in Step 2
Conduct Cause Analysis Right Ans - Understand how to determine the root
causes of you problem.
Develop Countermeasures & Implementation Plan Right Ans - Understand
what countermeasures are and how to focus on countermeasures versus
"solutions" when addressing root causes
See Countermeasures through Right Ans - Understand how to observe
processes, collect data, implement backup plans, and provide training to
ensure you countermeasures or action plans stick.
Confirm Results & Process Change Right Ans - Understand how to confirm
results by evaluating the results of you countermeasures by comparing them
to your baseline data and targets.
Standardize Successful Processes Right Ans - Understand the importance
of standardizing successful processes.
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