CMST 1061 EXAM QUESTIONS AND REVISED ANSWERS ALL CORRECT 100% VERIFIED
1 view 0 purchase
Course
CMST 1061
Institution
CMST 1061
CMST 1061 EXAM QUESTIONS AND REVISED ANSWERS ALL CORRECT 100% VERIFIED
What are 4 things you can do to maintain a conversation? - Answer- 1)ask open-ended questions
2)make use of free info
3)ask follow-up questions
4)keep conversation light
A good conversation closing does what 3 things? - A...
CMST 1061 EXAM QUESTIONS AND
REVISED ANSWERS ALL CORRECT
100% VERIFIED
What are 4 things you can do to maintain a conversation? - Answer- 1)ask open-ended
questions
2)make use of free info
3)ask follow-up questions
4)keep conversation light
A good conversation closing does what 3 things? - Answer- 1) signals to the other
person that the conversation is nearing an end.
2) Summarizes the main topics of the interaction
3)Offers supportiveness by showing the other person that you have enjoyed talking with
him or her and that you hope to speak with them again in the future.
"I'm sorry I broke your lamp" is an example of what type of apology? - Answer- I'm At
Fault
"I'm sorry you didn't get the job" or "I'm sorry you lost your dog" is an example of what
type of apology? - Answer- I Sympathize
"Im sorry you felt left out when I didn't invite you to the party" is an example of what type
of apology? - Answer- I Regret It
"Steven, say you are sorry to your sister." Steven replies, "Okay! Im Sorry!" is an
example of what type of apology? - Answer- forced apology
When you know you need to apologize for something, but you aren't really sure what
you've done wrong. - Answer- blanket apology
"Im sorry you thought I was being rude" is an example of what type of apology? -
Answer- condescending apology
(shifts the blame on someone else)
"Im sorry I didn't return your calls, but I have been so busy studying for finals" is an
example of what type of apology? - Answer- Apology excuse
A student wants some extra money to go out, but gets the money by lying to his parents
telling them the money is for a book. This is called lying to ___________. - Answer-
Acquire Resourses
, (resources=car, money, time, space, etc.)
"Im sorry but I don't have any cash on me" when you actually do have the cash, you just
don't want to let it go. This is called lying to ___________. - Answer- Protect Resources
When you tell your boss "Sure, I can work with that type of computer program. I do it all
the time" when you have no idea what the program is. This is called lying to
___________. - Answer- Present a competent Image
When we lie to make ourselves appear more attractive in social relationships. This is
called lying to ___________. - Answer- Increase social desirability
Telling a friend "I would love to come to your party, but I have plans with my family this
weekend." This is called lying to ___________. - Answer- Avoid interaction
When we know telling the truth will lead to an argument or verbal reprimand. This is
called lying to ___________. - Answer- Avoid conflict or punishment
When your friend asks you if her dress looks good on her and you say "Yes" even
though it doesn't. This is called lying to ___________. - Answer- Spare Feelings
When our responses lie within a gray, middle area. We don't actually lie, but we do not
come out and tell the actual truth. This is called________. - Answer- Equivocal
Messages
"You mean he broke up with you? What exactly did he say?" This is an example of what
type of confirming message? - Answer- Acknowledgement
"I agree. It was wrong for Will to break up with you in public." This is an example of what
type of confirming message? - Answer- Endorsement
"I understand how bad you feel right now, but don't worry. Im sure you will find someone
better!" This is an example of what type of confirming message? - Answer- Supportive
Response
"Spring break is coming up in a couple weeks. I think you should take a beach trip to
help get your mind off things." This is an example of what type of confirming message? -
Answer- Advising
"Maybe Will broke up with you because he is afraid of committment." This is an example
of what type of confirming message? - Answer- Analyzing
Wendy is saying "Im so upset. Will took me to a...." then you cut in with "Oh look, I am
late for class." This is what type of disconfirming response? - Answer- Interrupting
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Scholarsstudyguide. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.49. You're not tied to anything after your purchase.
