HCA Final Exam 500 REVIEW QUESTIONS WTH
VERIFIED ANSWERS 100% CORRECT!!
decision making - CORRECT ANSWER complex, cognitive process of choosing a
particular course of action; the thought process of selecting a logical choice form
available options
problem solving - CORRECT ANSWER part of decision making; systematic process
focusing on analyzing a difficult situation involving higher-order reasoning and
evaluation
spend more time finding the cause and treating the cause, like with system
failures or high incidence of med errors
critical thinking - CORRECT ANSWER the mental process of actively and skillfully
conceptualizing, applying, analyzing, synthesizing, and evaluating information to
reach an answer or conclusion
self reflection and higher level personal thinking
clinical reasoning - CORRECT ANSWER integrating and applying different types of
knowledge to weigh evidence, critically think about arguments, and reflect upon
the process used to arrive at diagnosis
collaborative and reflective process that involves content-specific knowledge,
engagement of the patient and family in understanding the clinical problem, and
incorporation of critical contextual factors
leads to deliberative decision making and sound clinical judgement
characteristics of a critical thinker - CORRECT ANSWER -insight
-intuition
-empathy
-willingness to take action
-flexible
-observant
-out of box thinker
successful decision makers - CORRECT ANSWER -self-aware
-courageous
-sensitive
-energetic
-creative
traditional problem solving process - CORRECT ANSWER 1. Identify the problem
,HCA Final Exam 500 REVIEW QUESTIONS WTH
VERIFIED ANSWERS 100% CORRECT!!
2. Gather data to analyze the causes and consequences of the problem
3. Explore alternative solutions
4. Evaluate the alternatives
5. Select the appropriate solution
6. Implement the solution
7. Evaluate the results
biggest fall back is that it is time consuming
managerial decision making model - CORRECT ANSWER 1. Determine the decision
and the desired outcome (set objectives)
2. Research and identify options
3. Compare and contrast these options and their consequences
4. Make a decision
5. Implement an action plan
6. Evaluate results
set objective right in the beginning, more common to see
successful decision maker - CORRECT ANSWER Understands:
-Gender (frontal lobe larger in females, men use gray matter more and women
use white matter meaning they can multi-task quicker
-Personal individual values
-Life experience
-Preferences
-Willingness to take risks
-Brain hemisphere dominance
-Predominant thinking style
decision-making tools - CORRECT ANSWER -decision grids
-payoff tables
-decision trees
-consequence tables
-logic models
-program evaluation and review technique
decision grids - CORRECT ANSWER lets you see all the equipment out there for
example, can see alternatives and compare them against each other
payoff tables - CORRECT ANSWER use cost and profit, looking at volume
relationships
,HCA Final Exam 500 REVIEW QUESTIONS WTH
VERIFIED ANSWERS 100% CORRECT!!
ie. getting something disposable vs non disposable
decision trees - CORRECT ANSWER compares between the two items and you are
looking at the consequences of them
logic models - CORRECT ANSWER higher level management, starting to develop
programs, picturing how the program to look, how are you gonna get it there
PERT - CORRECT ANSWER used by the navy, predicts when events and activities
must take place in order for a final result to occur, see in manufacturing a lot
management functions - CORRECT ANSWER planning: determining the goals,
policies, determining course of action that occurs
organizing: establishing the structure in which you will carry out the plan/actions
staffing: recruiting, interviewing, hiring, orienting, and team building
directing: delegation, communicating, facilitating, HR roles, discipline, firing
controlling: quality control and fiscal accountability
leaders - CORRECT ANSWER -Empower others; maximize workforce effectiveness
-Needed to implement the planned change that is part of system improvement
-art of getting work done through others willingly
-leaders are in the front, moving forward, taking risks, and challenging the status
quo
-a job title alone does not make a person a leader, only a person's behavior
determines if he or she occupies a leadership position
don't have formal organization role on organization chart, empower others, make
things effective on the floor, getting work done through others willingly, wider
variety of roles than managers and may hav different personal goals
focus on group process, information gathering, feedback, and empowering others
managers - CORRECT ANSWER -guide, direct, and motivate others
-intervene when goals are threatened
-emphasize control
, HCA Final Exam 500 REVIEW QUESTIONS WTH
VERIFIED ANSWERS 100% CORRECT!!
have a formal position, have a legitimate source of power, can discipline and hire,
have to carry out specific functions and responsibilities, have to manipulate the
people and environment to achieve the organization goals
emphasize control, decision making, decision analysis, and results
good leaders - CORRECT ANSWER -envision the future
-communicate their visions
-motivate followers
-lead the way
-influence others to accomplish goals
-inspire confidence
-take risks
-empower followers
-master change
good managers - CORRECT ANSWER -coordinate resources
-optimize resource use
-meet organizational goals and objectives
-follow rules
-plan, organize, control, and direct
-use reward and punishment effectively to achieve organizational goals
evolution of leadership theories - CORRECT ANSWER -Great Man theory/trait
theories
-Behavioral theories (authoritarian, democratic, Laissez-faire)
-situational and contingency leadership theories
-interactional leadership theorieies
-transactional and transformational leadership
-full-range leadership theories
Great Man theory/trait theories - CORRECT ANSWER 1900-WWII, some people
are just born to lead, natural born leaders, rise up when the situation arises
authoritarian leader - CORRECT ANSWER directed/commanded with coercion,
"do it now or else"
democratic leader - CORRECT ANSWER "we" instead of "I", decisions involve
others on your team, good when you have cooperating parties, not good if you
don't
