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MIS Chapter 1 Exam With Complete Solutions 100% Correct
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MIS Chapter 1 Exam With Complete Solutions100% Correct
1) Which of the following is not one of the six strategic business objectives of
information systems?
A) New products and services
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival - ANSWER D
2) Verizon's use of a web-based digital dashboard to supply managers with accurate
timely information helped it to enhance which of the following?
A) Adherence to regulations
B) Managerial decision making
C) Efficiency in creation of new products
D) Employee morale
E) Intimacy with its suppliers - ANSWER B
3) Which of the following may lead to competitive advantage?
1. New products, services, and business models
2. Charging less for superior products
3. Responding to customers in real time
A) 1 only
B) 1 and 2
C) 2 and 3
,D) 1 and 3
E) 1, 2, and 3 - ANSWER E
4) Which of the following business objectives is a firm seeking to achieve if it invests in
an information system because it is a necessity of doing business?
A) Operational excellence
B) Improved decision making
C) Competitive advantage
D) Customer intimacy
E) Survival - ANSWER E
5) For which of the following does the Mandarin Oriental's use of computer systems to
keep track of guests' preferences serve as an example?
A) Improved flexibility
B) Enhanced decision making
C) Enhanced effectiveness
D) Customer intimacy
E) Operation excellence - ANSWER D
6) Which of the following business objectives were competitors attempting to achieve
when they raced to offer ATMs after Citibank launched the first ATMs in New York?
A) Enhanced effectiveness
B) Customer and supplier intimacy
C) Survival
D) Competitive advantage
E) Enhanced decision making - ANSWER C
7) Which of the following is the key business metric behind the technologies
implemented by Kroger, as discussed in the chapter-opening case?
, A) Higher customer satisfaction levels
B) Survival
C) Improved employee morale
D) Improved decision making
E) Reduced cost of supplies - ANSWER A
8) Which of the following is an example of a business using information systems to
create a new product?
A) Walmart's RetailLink system
B) Tracking guest preferences at the Mandarin Oriental using computers
C) Verizon's use of a web-based digital dashboard to provide real-time company
information for managers
D) Apple's development of the iPod
E) Kroger uses sensors to monitor cold food storage temperatures - ANSWER D
9) Walmart is the best example of the power of information systems combined with the
best practices and supportive management to realize what?
A) New products and services
B) Operational efficiency
C) Survival
D) Customer intimacy
E) Competitive advantage - ANSWER B
ƒ10) How much did American businesses spend on information systems hardware,
software, and telecommunications equipment in 2015?
A) About $100 million
B) About $1 billion
C) About $100 billion
D) About $1 trillion
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