Exam (elaborations)
State Farm Independent Auto Exam Questions and Answers
- Course
- Institution
State Farm Independent Auto Exam
[Show more]
Content preview
State Farm Independent Auto ExamSelect Service Program - Answers -In some market areas, repairers have been selected
to participate in State Farm's Select Service Program. The program is designed to
enhance claim service, increase efficiency, and afford customers an opportunity to
select qualified repairers to inspect and estimate vehicle damage
Paintless Dent repair - Answers -Paintless Dent Repair (PDR) is an industry recognized
repair process that involves the removal of hail dents or other types of damage from
metal exterior surface panels without disturbing the vehicle's finish. In most cases, this
procedure involves the use of specialized tools to apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be used to repair damage from the topside of the panel, depending on
the size and location of the damage.
By using either of these techniques, the technician is able to restore panel appearance
which eliminates the need for refinishing the panel's surface area. The PDR process is
often used to repair hail damage or other similar dents that occur when an outer panel
strikes (or is struck by) an object that has not compromised the finish of the panel. Since
the outer finish of the panel has not been disturbed, it eliminates the refinishing process
and may allow for repairs to be completed in a more timely and cost effective manner.
Determining Repair Costs - Answers -The prices we pay for most repair operations will
be determined from printed or electronic
collision estimating guides and repair facility survey results. However, it is not possible
to
determine the cost of every repair operation from these sources. For example, when
estimating a sheet metal
or other repair operation, the labor estimate is based on judgment time. When
estimating judgment time, it should follow what is competitive in the local market to
repair the vehicle in a quality manner.
Estimats are based on - Answers -Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is charged by
a majority of the repair market in a given area.
Contracts with repairers - Answers -We do not enter into contracts with repairers on
individual repair jobs on a fixed or "contract" repair job basis. We pay for the estimated
cost of repair based on physical damage caused as a
result of the loss.
, Freight Charges - Answers -Similarly, if freight charges are submitted to State Farm for
payment, payment should normally be resisted. Freight charges are not considered as
part of actual repair costs and are generally aligned with an expense a repairer or
dealership may incur as a result of operating the repair facility business. If a
circumstance arises that may warrant additional consideration, local management
should contact their assigned Estimatics consultant.
Minimum Cost - Answers -Establishing minimum costs or authority levels can provide a
realistic measure of repair costs for items such as the number of hours allowed for a
complete refinish job, material costs, or similar items.
Publication of survey information - Answers -We will not knowingly violate that
confidentiality by publicizing individual
survey data to persons outside our organization
Claims Summary - Answers -State Farm will pay claims based upon reasonable,
competitive prices for repairs necessary to
repair the vehicle in a quality manner. The policy contract and law of damages will
assist us in
determining whether certain operations are payable
Non original equipment and recycled parts - Answers -State Farm promises satisfaction
to the vehicle owner when new non-original equipment and/or
recycled parts are specified on an estimate that is written or approved by State Farm or
a Select Service repair facility.
The State Farm promise of satisfaction relative to non-original equipment or recycled
parts does not replace any quality or warranty provisions we require from repairers,
non-original equipment,
or recycled part suppliers.
The State Farm promise of satisfaction for non-original equipment and recycled parts
extends to fit, corrosion resistance, and performance qualities
Non-OEM - Answers -Non-Original Equipment Manufacturer
OEM Quality - Answers -Used, rebuilt, or reconditioned parts must be of sufficient
quality relative to the part being replaced
Certified Crash Related Non-OEM Parts - Answers -such parts are subject to
certification standards developed by an organization approved by State Farm*:
•Bumper
components
•Lighting components
•Radiator supports/tie bars and associated mounting components
•Outer sheet metal and plastic/composite parts
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller mereka. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
72042 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now