Genesys Cloud CX: Architect Exam with Questions
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True or False: You can use .mp3 files for the audio prompts in Architect.
A. True
B. False - ✔✔B. False
The secure flow ensures your interaction is not recorded anywhere, even when the agent is
isolated from the interaction for that momen; You can initiate a secure flow in two ways: agent-
initiated session and agentless session.
True
False - ✔✔True
When the interaction goes through the secure flow, for Agent-Initiated Session, the agent must
transfer the call to a secure flow. For this scenario, in the agent's script window, you must
configure a button to invoke a secure flow.
True/False - ✔✔True
In schedule-based routing, call flows are prioritized in the following sequence:
A. Holiday, Emergency, Closed, and Open
B. Emergency, Holiday, Closed, and Open
C. Closed, Emergency, Open, and Holiday
,D. Closed, Holiday, Open, and Emergency - ✔✔B. Emergency, Holiday, Closed, and Open
If you enable Media Capture and Protocol Capture, Genesys Cloud logs all the data entered in
the system. This process is also applicable for secure flow. The best practice is to avoid enabling
these settings when using secure flows.
True/false - ✔✔True
A ------- typically contains a collection of actions designed to perform an assigned task
sequentially.
A. Menu
B. Task
C. Data Action - ✔✔B. Task
When the interaction goes through the secure flow, the manager cannot monitor the call, but
the agent is still reserved for the call.
True/False - ✔✔True
------ Use this action to set up the audio behavior while a caller is waiting in a queue.
A. Play Estimated Wait Time
B. Play Position In Queue
C. Hold Music - ✔✔C. Hold Music
If you are a PCI-compliant Genesys Cloud organization and have the Payment Card Industry
Data Security Standard (PCI DSS) setting enabled, Genesys Cloud disables the Media Capture
and Protocol Capture settings.
, True/False - ✔✔True
The most efficient way to route the incoming call based on the time is to _____
A. Use default system time in a decision box
B. Use schedule
C. Use schedule groups
D. Use data tables - ✔✔C. Use schedule groups
The Debug options allows the user to _____
A. Validate the errors in the call flow
B. Listen to the flow from the caller's point of view
C. Identify the errors in the flow
D. Segregate the errors in the flow - ✔✔B. Listen to the flow from the caller's point of view
On Genesys Cloud, you can use your own domain name to send and receive emails or use the
mypurecloud.com domain name. You must configure the email address in
A. Admin > Account Settings > Organization Settings > Email
B. Admin > Account Settings > Email
C. Admin > Contact Center > Email - ✔✔C. Admin > Contact Center > Email
Architect allows you to do which of the following?
(Place a check beside all of the statements that are correct)
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