Exam (elaborations)
NURSING 204 EXAM 1
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NURSING 204 EXAM 1...
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NURSING 204 EXAM 1intrapersonal communication - ANSWER occurs in the form of a person's
inner thoughts and beliefs, coloured by feelings
interpersonal communication - ANSWER Reciprocal, dynamic process,
concerned with the transmission of information
linear model - ANSWER simplest communication model consisting of sender,
message, receiver and context
sender - ANSWER the source; encodes the message; Has to do a lot of work
message - ANS Comprises the transmitted verbal or nonverbal expression of
thoughts and feelings
receiver - ANS The recipient of the message; decodes a sender's message
symmetric role relationships - ANS equal relationships
complementary role relationships - ANS usually function with one person
having a higher status than the other in the communication process.
therapeutic communication - ANSWER a dynamic interactive process
consisting of words and actions, and entered into by a clinician and client for
the purpose of achieving identified health-related goals
, verbal communication - ANSWER Refers to language communication; words
are the most consciously used form of communication; should be clear,
complete, concrete and easily understandable
nonverbal communication - ANSWER Refers to physical expression, and
behaviours not expressed in words; kinesics, proxemics, paralanguage, and
anatomical physical response
metacommunication - ANSWER Refers to how non-verbal cues are used to
enhance, negate the meaning of words
focused questions - ANSWER Require a specific short response rather than a
yes or no answer
closed ended questions ANSWER require a yes or no or single phrase response;
Used in emergency situations when the goal is to obtain info quickly
empathetic listening ANSWER referred to as active listening, the goal of which
is shared understanding and a positive health care experience
inference - ANSWER an educated guess about what an observed behaviour or
a statement means; confirm it with the client
data cues - ANSWER bits of information which would, on their own, indicate
very little; hesitancy, anger, or nervousness regarding a topic that is then
changed or avoided are date cues requiring fuller explanations
minimal cues brief, encouraging phrases and non-verbal prompts demonstrating
interest; Conveys acceptance of client in sharing intimate information
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