MGT 330 Chapter 11 Exam Questions with Verified Answers (Graded A+)
Controlling - Answers the process whereby managers monitor and regulate how efficiently and effectively an organization and its members are performing the activities necessary to achieve organizational goals
Organizational contro...
Controlling - Answers the process whereby managers monitor and regulate how efficiently and
effectively an organization and its members are performing the activities necessary to achieve
organizational goals
Organizational control - Answers helps managers obtain superior efficiency, quality, responsiveness to
customers and innovation
-important in determining the quality of goods because it gives managers feedback on product quality
Control systems - Answers formal target-setting, monitoring, evaluation and feedback systems that
provide managers with information about whether the organizations strategy and structure are working
efficiently and effectively
An effective control system has 3 characteristics; - Answers 1. It is flexible enough to allow managers to
respond as necessary to unexpected events
2. It provides accurate information about organizational performance
3. It gives managers information in a timely manner because making decisions on the basis of outdated
information is a recipe for failure
At the input stage: - Answers managers use feedforward control to anticipate problems before they
arise so problems do not occur later during the conversion process.
At the conversion stage: - Answers concurrent control gives managers immediate feedback on how
efficiently inputs are being transformed into outputs so managers can correct problems as they arise
Concurrent control - Answers at the heart of total quality management programs because workers are
expected to constantly monitor the quality of the goods and serves at every step of the process and
inform managers as soon as they discover a problem
At the output stage: - Answers managers use feedback control to provide information about customers
reactions to goods and services so corrective action can be taken if needed
The control process at any stage can be broken down into 4 steps: - Answers 1. Establish the standards
of performance, goals or targets against which performance is to be evaluated
2. Measure actual performance
Compare actual performance against chosen standards of performance
3. Evaluate the result and initiate corrective action if the standard is not being achieved
Output control has 3 mechanisms used to asses control or performance; - Answers 1. Financial Measures
of Performance
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller TutorJosh. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $8.49. You're not tied to anything after your purchase.
