Organizational Change:Proactive change- - Answers PANNED CHANGE, INVOLVES MAKING CAREFULLY
THOUGH-OUT Changes in anticipation of possible or expected problems or opportunities
Organizational Change: Reactive change - Answers Making changes in response to problems or
opportunities as they arise
Collin's Five Stages of
Institutional Decline - Answers Stage 1: Hubris born of success
Stage 2: Undisciplined pursuit of more
Stage 3: Denial and risk of peril
Stage 4 : Grasping for salvation
Stage 5: Capitulation to irrelevance
External Forces for
Organizational Change - Answers -Demographic characteristics
-Market changes
-Technological advancements
-Shareholder & customer demands
-Supplier practices
-Social and political pressures
Areas in Which Change is
Often Needed - Answers -Changing people
- Perceptions
- Attitudes
- Performance
- Skills
-Changing technology
-Changing structure
-Changing strategy
, 1. According to John Kotter, all of the following ways are suggested steps for leading organizational
change except:
A. generate short-term wins
B. create a guiding coalition
C. focus strictly on the employees rather than the actual process of change
D. establish a sense of urgency - Answers c
A Model Of Resistance to change - Answers Change agent characteristics <>Employee characteristics <>
change agent-employee relationship = resistance to change
Organizational change - Answers Adaptive chance: Reintroducing a familiar practice
Innovative change: introducing a practice new to the organization
Radically innovative change: Introducing a practice new to the industry
-Disruption of cultural traditions or group relationships
-Personality conflicts
-Lack of tact or poor timing
-Nonreinforcing reward systems
2. ________ is a process by which a company compares its performance with that of high performing
companies, in an effort to determine and implement best organizational practices.
A. Benchmarking
B. Interceding
C. Systemization
D. Anchoring - Answers B
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