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Hsp-Mgmt Exam 2 questions with 100% correct answers graded A+
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Hsp-Mgmt Exam 2 questions with 100% correct answers graded A+
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Hsp-Mgmt Exam 2 questions with 100%correct answers graded A+
advisory committee - correct answer ✔✔committee composed of managers who review the job skills
and behavior demands of the organization and compare these skills and behaviors with current levels of
employee performance
attitude survey - correct answer ✔✔a needs assessment method designed to determine when
behavioral training is required; also a questionnaire or other information-gathering tool designed to
determine how employees feel about work issues
business game - correct answer ✔✔a training method in which trainees learn how to deal with a variety
of issues in a simulated business environment
case study - correct answer ✔✔a training method in which employees are confronted by a series of
events-hypothetical or real- and asked to solve the problems presented in each scenario
conference training - correct answer ✔✔a training method that consists of one-on-one discussions
between a trainer and a trainee
critical incident - correct answer ✔✔job analysis technique based on capturing and recording actual
events that occur at work which, when combined, form an accurate picture of a job's actual
requirements. Useful in describing how services should be performed appraisal systems
exit interview - correct answer ✔✔meeting conducted between an employer and an employee leaving
the organization that attempts to identify specific training needs or other work-related problems
in-basket training - correct answer ✔✔a training method in which employees confront a wide array of
problems similar to what they might find in their in-basket when they come to work
individual analysis - correct answer ✔✔process that helps managers identify specific training needs for
the person performing a particular job
, job instruction training (JIT) - correct answer ✔✔a structured approach to training the requires trainees
to proceed through a series of sequential steps
job performance measurements - correct answer ✔✔a needs assessment method in which a trained
analyst performs each job to get a personal feel for the knowledge, skills, and abilities needed
job rotation - correct answer ✔✔process of moving employees from one job to another, or of changing
employee responsibilities, in order to enhance job interest or to cross-train
KSA - correct answer ✔✔acronym for knowledge, skills, and abilities
modeling - correct answer ✔✔a training method designed to encourage employees to behave as role
models behave
needs assessment - correct answer ✔✔the first stage in the training program, in which an organization
assesses the need for training
off-the-job training - correct answer ✔✔training in which trainees learn job procedures in an
environment other than the actual work environment
on-the-job training - correct answer ✔✔training in which trainees learn job procedures while watching,
talking with, and helping an experience employee
organizational analysis - correct answer ✔✔the process in which the entire organization's need for
training is assessed; generally includes an assessment of the effect that training will have on the
organization
performance document - correct answer ✔✔document relating to absenteeism, sales, guest complaints,
or guest complements that identifies a need for training
pretesting - correct answer ✔✔a testing process that establishes what employees currently know and
what they need to be trained for; conducted before training implementation
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