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Cintas Week 1 Review/Study Guide Questions and Answers with Verified Solutions 100% Correct
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Cintas Week 1 Review/Study Guide Questions and Answers with Verified Solutions 100% Correct
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Cintas Week 1 Review/Study Guide Questions andAnswers with Verified Solutions 100% Correct
OSHA 1910.151 - ANSWER A) An employer shall ensure availability of medical
personnel for consultation on matters of plant health.
B) If there is an absence of a clinic in near proximity to workplace, there should be
employees on site that are adequately trained to render first aid and supplies shall
be available.
C) If injurious or corrosive materials are present, suitable facilities for quick
drenching or flushing of the eyes and body shall be provided in the work area for
immediate emergency use.
Common buyer motivations - ANSWER Convenience, compliance, productivity
of employees, reduce liability and workers compensation costs, cost effective
Bundled - ANSWER Complete First Aid package - training, eyewash, safety
center, AEDs, etc.
Rooted - ANSWER Customer has multiple Cintas divisions - FAS, Rental, Fire,
less likely for them to leave/cancel
S in S.A.F.E. - ANSWER Single Source Provider
A in S.A.F.E. - ANSWER Adaptable Programs
F in S. A. F. E. - ANSWER Five Star Service
, E in S.A.F.E. - ANSWER Exclusive Partnerships
Cintas FAS Unique Characteristics - ANSWER S.A.F.E., Eyewash service, free ERT,
Cabinets: clean and sanitize, customer focused, trained professionals, free cabinet
upgrades, AED checks, Safety centers, Safety walk throughs
3 components of Cintas Corporate Culture - ANSWER 1. Principle Objective
2. Corporate Character
3. Management Systems
Principle Objective - ANSWER We will exceed our customers' expectations to
maximize the long-term value of Cintas for its shareholders and working partners.
First Touch of service - ANSWER Build rapport
Second touch of service - ANSWER After checking cabinets, let the customer
know what you found and what you can do for them.
Third touch of service - ANSWER Go over invoice, take credit for what you have
done and verify AP contacts are correct and updated.
What is our recommended service cycle for FAS customers? - ANSWER 28 Days
Competitive Urgency - ANSWER Attending to every detail of our business with
a sense of urgency, enthusiasm, professionalism, and thoroughness
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