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GPSTC Exam Questions and Answers
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GPSTC Exam Questions and Answers
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GPSTC Exam Questions and AnswersStress - Answer-The way in which a person reacts to environmental stimuli
alarm, resistance, exhaustion - Answer-3 stages of stress reaction
internal stressors - Answer-Poor supervision, lack of career development, inadequate
reward reinforcement system, offensive department policy, poor equipment, inadequate
resources, and inconsistent discipline
External stressors - Answer-Public and media
Stressors inherit to communications - Answer-Role of conflict, adverse work schedules,
negative view of life, boredom, fragmented nature of the job
Individual stressors listed & 2 personal - Answer-Fear regarding ability, second jobs
Acute, episodic acute, chronic - Answer-3 types of stress
Warning signs of stress - Answer-Feeling depressed, taking a lot of sick days,
confidence decreasing, not being able to relax, feeling persecuted by family and friends
Which personality type is characterized by aggressive, competitive, or hostile behavior -
Answer-Type A
5 negative responses to stress - Answer-Criticizing yourself, drinking alcohol, driving
fast in your car, becoming aggressive/ violent
6 methods for reducing stress - Answer-Counseling, relaxation training, medical exams,
take time for exercise & recreation, learn to live w hostility, know your limits
Physical Manifestations - Answer-Poor eating habits, stomach problems
Emotional manifestations - Answer-Feeling emotionally numb, sense of
hopelessness/helplessness, extreme frustration
cognitive manifestations - Answer-Memory loss, difficulty making decisions
Behavioral manifestations - Answer-Hostility towards demands, loss of temper, high
absenteeism, alcohol/drug misuse or abuse, resistance to new changes
Critical incident - Answer-Any tragic or traumatic event that causes a person to
experience unusually strong, intense emotional reactions which have the potential to
overwhelm an individuals ability to cope with it
, PTSD - Answer-Stress which may result when a person suffers an event or situation
that is outside the dang of normal experience, exceeds the individuals perceived ability
to meet its demands, and poses a serious threat to the loss of life.
PTSD category's - Answer-Intrusion, avoidance, hyper arousal
Intrusion - Answer-Flashbacks & nightmares
Avoidance - Answer-Avoids close relationships, loses interest, feels numb towards life
Hyper arousal - Answer-Feels constantly threatened, irritable / angry, feeling of
powerlessness, on guard
Common causes of crisis - Answer-Deaths, suicides, rapes, sexual assaults, family
violence, hostage situations, drug / alcohol abuse
Empathy - Answer-Basic, unalterable foundation on which you should base your suicide
negation skills on
Why do suicidal people call - Answer-Fear of drying alone, seeking permission /
verification, form of manipulation/ control, they want someone to know so they can find
them
Why are children vulnerable to sexual abuse - Answer-Age, size, training which
instructs them to do what adults say without question
Who are victims of family violence - Answer-Spouses (past/present), intimates (past /
present), children, ex roommates, elderly
Stockholm syndrome - Answer-Hostage bonds w hostage taker
When dealing w hostage takers what are 3 techniques you should employ - Answer-
Establish rapport, empathy in listening, determining severity
According to the cycle of violence, what is the impact that occurs when it's repeated -
Answer-the more it occurs the worse the injuries are and the more often violence will
occur
Under ga law can college roommates who were involved in an altercation be charged
under family violence - Answer-Yes
Why do elderly people who are being abused fail to report it - Answer-Fear of being
institutionalized, or further abuse
% of men in U.S. that are battered - Answer-15%
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