What is the relationship between performance and motivation? - ✔✔You want intrinsically
motivated workers because they perform well without having to extrinsically motivate. But,
extrinsic motivation can undermine intrinsic motivation sometimes.
Heuristic - ✔✔a problem solving approach (algorithm) to find a satisfactory solution where
finding an optimal or exact solution is impractical or impossible.
Heuristic equation for performance (in expectancy theory) - ✔✔Expectancy x instrumentality
x valence
Heuristic equation for motivation aka Motivating Potential Score - ✔✔MPS = ((skill variety +
task ID + task significance)/3 ) x autonomy x feedback
Uses of expectancy theory, what questions does it answer? - ✔✔1. Does an individual
believe that his or her inputs will result in a give level of performance?
2. Does an individual believe that performing at this level will lead to obtaining the outcomes he
or she wants?
need theory of motivation - ✔✔Identifies the needs that employees are motivated to satisfy
on the job. 2 major need theories are:
1. Maslow's hierarchy of needs
2. Alderfer's existence-relatedness-growth (ERG) theory
, Uses of need theory - ✔✔Needs of employees must be identified, employers must make it
clear that those needs will be satisfied if desired behaviors are performed, and then the
employer must administer the outcome.
Maslow's Hierarchy of Needs - ✔✔Each level needs to be satisfied before moving to a higher
level
(level 1) Physiological Needs
(level 2) Safety and Security
(level 3) Relationships, Love and Affection
(level 4) Self Esteem
(level 5) Self Actualization
Alderfer's Existence-Relatedness-Growth (ERG) Theory - ✔✔-Collapsed Maslow's needs into
3 and proved that they don't happen in any particular order
-Existence: safety and physiological needs
-Relatedness: belongingness needs
-Growth: esteem and self-actualization needs
Equity Theory of Motivation - ✔✔focuses on our perceptions of how fairly we're (self)
treated relative to others (referents)
Compares inputs and outcomes between self and referents
When ratios are unequal, it creates tension inside the employee and they are motivated to
restore equity.
how to restore equity - ✔✔1. Employees change inputs/outcomes
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