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GENESYS CLOUD CX: ARCHITECT CERTIFICATION EXAM QUESTIONS AND ANSWERS 2024
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GENESYS CLOUD CX: ARCHITECT CERTIFICATION EXAM QUESTIONS AND ANSWERS 2024
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GENESYS CLOUD CX: ARCHITECTCERTIFICATION EXAM
Prompts Instruct the callers what to do and played when a call is passed to a
menu or transferred to another flow.
A. True
B. False - ANSWERS-A. True
Architect has built-in In-queue flows that can be used in queues or flows. The
default queue is configured with Hold Music action added with an audio prompt
True/False - ANSWERS-True
Which of the following attributes are assigned to agents to ensure that
interactions are routed to the most appropriate agent? (Select all the answers
that apply)
A. Skills
B. Desire to use
C. A score
D. Languages - ANSWERS-A. Skills
,D. Languages
What is the default value for Listen for extension dialing in default menu setting?
A. True
B. False
C. default - ANSWERS-A. True
------------------Use this action to inform the caller about the estimated wait time.
A. Play Estimated Wait Time
B. Play Position In Queue
C. Hold Music - ANSWERS-A. Play Estimated Wait Time
What is the maximum file size that a user can upload into Genesys Cloud CX
Documents?
A. 2 GB
B. 1GB
C. No limit - ANSWERS-A. 2 GB
You can create and manage a schedule from the Schedules section in
,Admin > Routing > Scheduling.
true/false - ANSWERS-true
An Edge updates its software in a default maintenance window.
A. Noon to 02:OO PM
B. Midnight to 2:00 AM
C. 2:00 AM to 5:00 AM - ANSWERS-C. 2:00 AM to 5:00 AM
If you do not add an Emergency flow, Genesys Cloud assumes the closed flow as
the default Emergency flow.
true/false - ANSWERS-true
Frequent Routing Mistakes ? choose one
A. Creating lengthy queues.
B. Lacking guidance when customers press the wrong IVR option.
C. Having too many sub-menu options.
D. all cases - ANSWERS-D. all cases
, In schedule based routing, the flows are organized into three categories namely
Open, Closed, and Holiday. - ANSWERS-true
--------------- allows you to use spoken words or phrases to trigger certain flow
actions. This way, a caller can verbally select options in the IVR, rather than using
his/her telephone keypad.
A. Prompts
B. Speech recognition
C. IVR
D. DTMP - ANSWERS-B. Speech recognition
If you set up only the Closed schedules to your schedule group, Genesys Cloud
considers the hours outside the Closed hours as Open hours and vice versa -
ANSWERS-True
To read and write data from an external CRM, you must configure a Data Action.
True/False - ANSWERS-true
A well-designed IVR presents choices clearly, helping the customer get the right
assistance as quickly as possible.
A. True
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