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Genesys Cloud CX Scripting Exam with correct Answers
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Genesys Cloud CX Scripting Exam with correct Answers
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Genesys Cloud CX: Scripting Exam withcorrect Answers
Reduce agent training time
Minimize agent errors
Help consistency across interactions - Answers -What are the main advantages of using
Scripts in a contact center? (Select all that apply.)
Reduce agent training time
Minimize agent errors
Reduce the long waiting time
Help consistency across interactions
Help to reduce the agent's idle time
False - Answers -The default Genesys Cloud User role allows you to edit scripts. (True
or False)
True
False
False - Answers -You can enable outbound features of the script from the page
properties.
True
False
Script properties - Answers -When creating a script, it is important to define the
________ first.
Page properties
Component list
Script properties
Actions
True - Answers -You can delete multiple scripts at once.
True
False
Export and Import - Answers -The _____ feature allows you to share the script between
the organizations.
, Script Template
Export and Import
Component Template
Container Template
Script
Component - Answers -You can find customized ________ templates in Admin >
Contact Center > Script Templates. (Select all that apply.)
Script
Component
Container
Built-in
Number
String
True/False - Answers -What are the data types available in scripts? (Select all that
apply.)
Number
String
Decimal
True/False
Dynamic Number - Answers -If you want to add two runtime values of the variables, use
_______ variable in the scripts.
Dynamic String
Dynamic Boolean
Boolean
Dynamic Number
False - Answers -After creating a custom variable, you can modify its data type.
True
False
Blind Transfer
Consult Transfer - Answers -To transfer a call to another agent from the agent window,
you can use the _________ action in the script. (Select all that apply.)
Transfer
Blind Transfer
Consult Transfer
Agent Transfer
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